AI Solution Strategist

🕒 vor 24 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🤖 Künstliche Intelligenz

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. • Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions. • The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. • Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives. • Convert business requirements into well-designed, high-performing AI agents. • Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective. • Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle. • Shape agent behavior through conversational design, product intuition, and performance data. • Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

🎯 Anforderungen

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience). • An MBA or similar experience combining technology and business operations is a notable advantage. • Proven ability to juggle multiple high-stakes projects at once. • History of rallying cross-functional teams toward delivery in demanding environments. • Solid grasp of software development fundamentals, product management, and engineering workflows. • You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs. • Capable of bridging the gap between ambitious product vision and working AI agents. • Experience with conversational design principles and customer experience strategy. • Practical understanding of what's involved in deploying AI that reliably serves real customers at volume. • Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes. • Sharp written and verbal communicator. • Can distill complex technical detail into clear, actionable language for non-technical audiences. • Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information. • Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

🏖️ Vorteile

• Get deeply involved in building and launching AI agents at the leading edge of the industry. • Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE. • Build a distinctive skill set spanning AI strategy, conversational design, and customer operations. • Gain expertise that's in high demand and short supply across the market.