Director of Probes Field Service

Stelle nicht auf LinkedIn

🕒 vor 15 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $183.400 - $240.765 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Direktor

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 11%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 16 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 47 Tagen besetzt.
• 22 offene Stellen bei 11 Mitarbeitenden.

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Formfactor

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

💼 Beratung

📚 Bildung

🎯 Rekrutierung

Consulting • Education • Recruitment

Formfactor ist eine Produktdesignschule mit Sitz in Russland, die Ausbildungsprogramme für angehende und erfahrene Designer anbietet, inklusive Jobvermittlung (Beschäftigungsgarantie) und Kompetenzentwicklungs-Tracks. Die Organisation führt Karriereberatungen, Kompetenzbewertungen, maßgeschneiderte Lernprogramme durch und verfügt über eine große Gemeinschaft von Designern. Ihre Dienstleistungen richten sich an Personen, die eine Karriere im Produktdesign starten oder vorantreiben möchten.

Beschreibung

• Lead FormFactor's global field service organization supporting Probe Card products and customers • Own field service strategy, operational execution, customer satisfaction, field resource planning, service readiness, and service delivery performance across a global service network • Ensure scalable support for production and development customers and drive consistent service standards worldwide • Partner with Engineering, Operations, Sales, Product Management, Quality, and Service Centers • Lead a global team of Field Service Engineers and regional service leaders • Drive initiatives to improve uptime, reduce repair cycle times, increase customer satisfaction, and support revenue growth • Establish service delivery strategies aligned with business growth objectives and customer requirements • Develop organizational capabilities, workforce plans, and succession strategies • Own field service performance, customer satisfaction, and service execution • Develop customer-specific service delivery plans for key accounts • Lead executive-level customer engagements during critical escalations and business reviews • Monitor and improve uptime, MTTR, service responsiveness, and customer experience • Establish capacity models, staffing plans, and geographic coverage strategies • Optimize field service resource deployment • Standardize field service processes, reporting, and operational metrics • Coordinate on-site service teams, regional service centers, and technical support organizations • Manage service readiness for new site launches and expanded customer support programs • Collaborate with Sales and Account Teams on service requirements for major opportunities • Establish escalation processes and resolution standards with Technical Support Engineering • Ensure timely resolution of complex customer issues and systemic product concerns • Lead field feedback loops to improve product quality, reliability, and serviceability • Champion root-cause analysis and corrective action initiatives • Develop annual operating plans, headcount models, and investment proposals • Drive operational KPIs including customer satisfaction, response time, first-time right, MTTR, revenue performance, service margin, productivity, and escalation closure • Support service revenue growth through value-added offerings and operational excellence initiatives • Participate in strategic planning for service infrastructure, service centers, and on-site support models • Recruit, mentor, and develop a high-performing global service team • Establish global training, certification, and competency programs • Build leadership capability across regional service organizations • Foster employee engagement and career development

🎯 Anforderungen

• Bachelor's degree in Engineering, Business, or related technical discipline; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience • Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor’s degree • Technical service, field operations, semiconductor equipment, or customer support leadership experience • Experience leading global service organizations and multi-regional teams • Experience supporting semiconductor manufacturing, test, or advanced technology environments • Strong business acumen with experience managing budgets, operational metrics, and strategic initiatives • Proven success leading customer escalations and executive-level customer engagements • Experience with semiconductor probe cards, wafer test, or related test technologies • Experience supporting high-volume manufacturing environments • Knowledge of Foundry, IDM, Fabless, and OSAT business models • Experience building global service organizations and support infrastructure • Lean, Six Sigma, or continuous improvement certification

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • 401(k) with company match • Employee stock purchase plan (ESPP) • Paid time off • Quarterly profit-sharing bonuses • Flexible spending or savings accounts

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