Director, Systems Field Service

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🕒 vor 15 Tagen

🏄 California – Remote

🏄 California – Remote

💵 $183.400 - $240.765 / Jahr

⏰ Vollzeit

🔴 Experte

👔 Direktor

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 11%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 16 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 47 Tagen besetzt.
• 22 offene Stellen bei 11 Mitarbeitenden.

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Formfactor

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

💼 Beratung

📚 Bildung

🎯 Rekrutierung

Consulting • Education • Recruitment

Formfactor ist eine Produktdesignschule mit Sitz in Russland, die Ausbildungsprogramme für angehende und erfahrene Designer anbietet, inklusive Jobvermittlung (Beschäftigungsgarantie) und Kompetenzentwicklungs-Tracks. Die Organisation führt Karriereberatungen, Kompetenzbewertungen, maßgeschneiderte Lernprogramme durch und verfügt über eine große Gemeinschaft von Designern. Ihre Dienstleistungen richten sich an Personen, die eine Karriere im Produktdesign starten oder vorantreiben möchten.

Beschreibung

• Lead FormFactor's global Systems Field Service organization across North America, Asia, Europe, and other key customer regions • Establish service delivery strategies aligned with business growth objectives and customer requirements • Develop organizational capabilities, workforce plans, and succession strategies • Drive accountability, customer focus, operational excellence, and continuous improvement • Own field service performance, customer satisfaction, and service execution • Ensure field support readiness for high-volume manufacturing, new customer ramps, and strategic programs • Develop and maintain customer-specific service delivery plans for key accounts • Lead executive-level customer engagements during critical escalations and business reviews • Monitor and improve uptime, MTTR, service responsiveness, and customer experience • Establish capacity models, staffing plans, and geographic coverage strategies • Optimize field service resource deployment and standardize processes, reporting, and operational metrics • Coordinate on-site service teams, regional service centers, and technical support organizations • Manage global service readiness for new site launches and expanded customer support programs • Collaborate with Sales and Account Teams on service requirements for major customer opportunities • Establish escalation processes and resolution standards with Technical Support Engineering • Lead resolution of complex customer issues and systemic product concerns • Drive field feedback loops, root-cause analysis, and corrective actions • Develop annual operating plans, headcount models, and investment proposals • Drive operational KPIs including customer satisfaction, response time, first-time right, MTTR, revenue performance, service margin, productivity, and escalation closure • Support service revenue growth through value-added offerings and operational excellence initiatives • Participate in strategic planning for service infrastructure, service centers, and on-site support models • Recruit, mentor, and develop a high-performing global service team • Establish global training, certification, and competency programs • Build leadership capability across regional service organizations • Foster employee engagement and career development

🎯 Anforderungen

• Bachelor's degree in Engineering, Business, or related technical discipline; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience • Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience • Experience in technical service, field operations, semiconductor equipment, or customer support leadership • Experience leading global service organizations and multi-regional teams • Experience supporting semiconductor manufacturing, test, or advanced technology environments • Strong business acumen with experience managing budgets, operational metrics, and strategic initiatives • Proven success leading customer escalations and executive-level customer engagements • Experience with semiconductor capital equipment, wafer test, or related test technologies • Experience supporting high-volume manufacturing environments • Knowledge of Foundry, IDM, Fabless, and OSAT business models • Experience building global service organizations and support infrastructure • Lean, Six Sigma, or continuous improvement certification

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • 401(k) with company match • Employee stock purchase plan (ESPP) • Paid time off • Quarterly profit-sharing bonuses • Flexible spending or savings accounts

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