Customer Success Manager

Stelle nicht auf LinkedIn

🕒 vor 2 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Franki

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1911

🏠 Immobilien

🤝 B2B

Real Estate • B2B

Franki ist ein belgisches Bauunternehmen, seit 1998 Teil der Willemen Group, spezialisiert auf Hochbau, Renovierung und Tiefbau (öffentliche Arbeiten). Es realisiert Wohn-, Bildungs-, Industrie- und öffentliche Projekte, legt Wert auf Qualität, Sicherheit und Nachhaltigkeit und investiert in Mitarbeiterschulungen und internes Fachwissen.

Beschreibung

• Lead onboarding and activation for new customers transitioning from Sales, ensuring a smooth and successful start. • Conduct product trainings to help partners understand features, best practices, and opportunities for immediate value. • Own a portfolio of SMB restaurant partners as their primary point of contact. • Build strong, trust-based relationships through regular check-ins and strategic business reviews. • Develop and manage customer success plans with clear goals, timelines, and KPIs. • Monitor customer health metrics to proactively identify churn risks and retention opportunities. • Identify and support upsell and cross-sell opportunities aligned with customer needs. • Drive renewal success and long-term account expansion. • Act as the voice of the customer internally—sharing insights and feedback with Product, Sales, and Marketing. • Analyze usage data, performance trends, and campaign results to deliver actionable insights. • Maintain accurate account records and reporting in Salesforce and internal dashboards. • Serve as an escalation point for customer issues, coordinating timely resolution with internal teams.

🎯 Anforderungen

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role. • Strong understanding of the customer lifecycle—from onboarding through renewal and expansion. • Proven ability to build consultative, trust-based relationships with SMB customers. • Experience conducting customer check-ins, QBRs, and data-driven performance conversations. • Comfort working with customer health scoring, churn mitigation strategies, and success metrics. • A data-driven mindset, using insights and trends to inform strategy and recommendations. • Proficiency with tools like Salesforce, Outreach, G-Suite, ChiliPiper, and CRM-driven systems. • Excellent written and verbal communication skills. • Strong organizational and prioritization skills across a large account portfolio.

🏖️ Vorteile

• Competitive compensation and 100% covered healthcare, dental, and vision benefits for employees. • PTO: 15 days per year, plus additional PTO between Christmas and the end of the year (25th Dec - 31st Dec). • Additionally, we recognize 11 public holidays per year. • 401(k). • Monthly Stipend: To help cover some home office expenses. • Computer & technology equipment applicable to your role.