Travel Operations Manager – Luxury Travel Leadership

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Fresh Prints

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2013

🛒 Einzelhandel

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints ist ein Unternehmen, das sich auf maßgeschneiderte Universitätsartikel spezialisiert hat. Sie bieten eine breite Palette von Bekleidungsstücken an, darunter Hoodies, Shirts, Pullover und Jogginghosen, die hauptsächlich auf Studenten und Organisationen wie Verbindungen und Sororitäten abzielen. Kunden können ihre Kleidungsstücke mit dem Design-Tool von Fresh Prints anpassen und ihre eigenen Inspirationen für eine persönliche Note hochladen. Das Unternehmen operiert online und hat seinen Sitz in New York City. Sie sind aktiv mit ihrer Gemeinschaft über Social Media und einen interaktiven Blog verbunden und bieten Studenten die Möglichkeit, als Campusmanager tätig zu werden, um ihre Präsenz in der Universitätsgemeinschaft zu verstärken.

Beschreibung

• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment. • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. • Turn service recovery moments into opportunities that strengthen client relationships. • Submit at least two documented process improvements per month that increase efficiency or quality. • Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. • Partner with Process Management and other teams to streamline workflows. • Use data to make decisions, validate improvements, and track impact. • Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. • Represent the voice of both clients and your team in strategic discussions. • Contribute insights that shape how we grow globally while maintaining service quality.

🎯 Anforderungen

• 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset). • 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks. • Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing. • Data-driven approach—you use metrics to spot trends and improve performance. • Excellent written and verbal communication—you can coach with clarity and write polished client messages. • Calm under pressure—when everything hits at once, you’re the steady presence.

🏖️ Vorteile

• Predictable scheduling—you’ll know your shift in advance. • Proper handovers—the next manager gets everything they need. • Global team—talented colleagues across continents. • Merit-based performance incentives.