Senior Manager, Enterprise Solutions – Implementation

🕒 vor 1 Monat

🏈 Alabama, Idaho, +3 weitere Bundesländer – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $136.000 - $170.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

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Fuze Health

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🏥 Gesundheitswesen

☁️ SaaS

💊 Pharmazie

Healthcare • SaaS • Pharmaceuticals

Fuze Health ist ein technologiegestütztes Gesundheitsunternehmen, das integrierte Apothekenlösungen, klinische Dienstleistungen und datengestützte Software für Gesundheitsorganisationen, Kostenträger, Arbeitgeber und Partner in den Biowissenschaften anbietet. Durch seine digitale Apotheke FuzeRx, klinische Programme von Fuze Services und die Plattform Fuze Technologies bietet es API-gestützte Rezeptabwicklung, Telemedizin, Diagnostik und Genomik, Patientenansprache und Analysen, um den Zugang, die Therapietreue, die frühzeitige Identifizierung von Krankheiten und die Ergebnisse in großem Maßstab zu verbessern.

Beschreibung

• Own end-to-end project management for large, complex, multi-workstream client implementations from kickoff through go-live and hypercare stabilization • Build and maintain detailed implementation plans with clearly defined milestones, owners, cross-functional dependencies, risk mitigation strategies, and escalation paths • Lead implementation workstreams coordinating Operations, Clinical, Product, Technology, and Finance without direct authority — driving alignment, accountability, and momentum across teams • Serve as the primary escalation point during active implementations, triaging issues in real time and driving rapid resolution before they affect client commitments or contractual SLAs • Manage the implementation-to-CS handoff with rigor: full documentation of program requirements, SLA definitions, operational context, and unresolved risks transferred clearly to the ongoing account team • Own the hypercare phase post-launch, ensuring early operational issues are identified, resolved, and closed out before steady-state handoff • Liaise between Account Management and the Product and Technology teams — representing client needs, operational gaps, and delivery learnings in roadmap conversations • Aggregate, synthesize, and prioritize product enhancement requests from Client Success, implementations, and ongoing program operations into a structured, actionable backlog for Product review • Lead recurring prioritization forums with Product and Technology stakeholders, providing clear business context, client impact, and urgency framing for each enhancement request • Track the status of in-flight product enhancements and communicate progress, timelines, and delivery commitments back to Account Management and Client Success teams • Identify patterns across client feedback and implementation findings that signal systemic product or platform gaps — translating these into well-defined, prioritized requirements • Partner with Product and Engineering on feasibility assessments, phased delivery planning, and acceptance criteria for enhancements that affect client-facing workflows • Develop and enforce implementation standards across the organization: playbooks, intake templates, go/no-go readiness frameworks, and post-launch retrospective processes that reduce variability and improve predictability • Drive continuous improvement of solution delivery by identifying opportunities for process and tooling enhancements, partnering with Operations and Product leadership to implement scalable changes • Use post-implementation retrospectives to capture lessons learned and systematically feed improvements back into both implementation practice and the product enhancement backlog • Serve as a key voice in internal planning — surfacing repeatable implementation patterns, unmet delivery needs, and capability gaps that inform roadmap and build-vs-partner decisions • Act as a trusted partner to Operations, Clinical, Product, and Technology — translating client commitments and operational realities into actionable delivery and product plans • Support the VP of Account Management in tracking and executing key strategic initiatives, surfacing blockers, and maintaining accountability across cross-functional stakeholders • Maintain a real-time view of the implementation pipeline and active product enhancement priorities — flagging what is on track, what is at risk, and what requires VP-level attention • Design and contribute to Account Management operating rhythms: implementation pipeline reviews, product enhancement updates, QBR prep, and leadership reporting

🎯 Anforderungen

• 7–10 years of experience in enterprise implementation, program management, or solution delivery in a healthcare, pharmacy, or B2B technology environment • Demonstrated track record owning large, complex, multi-stakeholder implementations end-to-end — from planning through go-live — with measurable on-time delivery outcomes • Proven experience working as a product liaison or in a similar capacity — translating operational and client needs into structured product requirements and driving prioritization with Product and Engineering teams • Deep project management proficiency: milestone planning, dependency mapping, risk registers, RAID logs, and structured status reporting across concurrent workstreams • Strong understanding of pharmacy workflows, service delivery models, and platform integrations; ability to identify and articulate product gaps in operational terms • Demonstrated ability to influence without authority across Product, Technology, Operations, and Clinical stakeholders — building credibility through clarity, follow-through, and business context • Experience leading cross-functional delivery workstreams, with the communication skills to drive accountability across technical and non-technical teams • Strong written communication — able to produce implementation plans, product requirement documents, executive summaries, and client-ready materials with precision and minimal direction • Demonstrated capability to mentor or guide others in complex delivery environments; ability to scale impact through others as the function grows • PMP, PgMP, or comparable project management certification preferred

🏖️ Vorteile

• dental, vision, and multiple group medical plans to choose from • 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • eight weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month