Manager, Customer Service – LTC Transactions

🕒 vor 14 Tagen

🏈 Alabama, Connecticut, +33 weitere Bundesländer – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $58.800 - $102.500 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Genworth

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1871

⚕️ Krankenversicherung

💸 Finanzen

💰 Post-IPO Debt im 2018-03

Healthcare Insurance • Finance • Insurance

Genworth ist ein Finanzdienstleistungsunternehmen, das sich darauf konzentriert, Einzelpersonen und Familien bei der Bewältigung der Herausforderungen und Kosten des Alterns zu unterstützen, insbesondere im Bereich der Langzeitpflege. Das Unternehmen bietet eine Vielzahl von Versicherungsprodukten an, darunter Pflegeversicherungen, Lebensversicherungen und Rentenversicherungen sowie Dienstleistungen wie CareScout, das Zugang zu hochwertigen häuslichen Pflegediensten bietet. Genworth fühlt sich der sozialen Verantwortung und dem Engagement in der Gemeinschaft verpflichtet und legt großen Wert auf die Qualität der Pflege und umfassende Unterstützung der Versicherungsnehmer. Es stellt Werkzeuge und Ressourcen zur Verfügung, um Pflegekosten effektiv zu planen und zu verwalten, und verfügt über einen leistungsstarken Kundendienst zur Bearbeitung von Ansprüchen und Anfragen.

Beschreibung

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment • Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets • Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness • Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives • Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency • Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience • Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements • Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment • Perform other duties as needed to support the commitments made to our customers

🎯 Anforderungen

• Proven ability to lead, coach, and develop high-performing teams, providing clear direction, feedback, and support to drive engagement and results • Strong interpersonal skills with experience building relationships, delivering feedback, and leading effective and constructive conversations • Proven ability to influence, negotiate, and communicate with internal and external stakeholders through both verbal and written formats • Ability to interpret data, analyze trends, and use insights to inform decisions related to service levels, capacity, and team performance • Demonstrated ability to adapt to change, lead through evolving priorities, and support or drive projects and process improvements • Strong business acumen with the ability to balance multiple priorities and contribute to operational and strategic objectives • Excellent collaboration skills, with the ability to partner effectively across teams to achieve shared goals • High level of professionalism and accountability, with a focus on delivering results and supporting team and customer success • Bachelor's Degree in fields related to business management or leadership or a minimum of 4+ years prior leadership experience • Prior leadership experience in a contact center environment • LOMA, AHIP, or other Insurance Industry designations

🏖️ Vorteile

• Competitive Compensation & Total Rewards Incentives • Comprehensive Healthcare Coverage • Multiple 401(k) Savings Plan Options • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave • Disability, Life, and Long Term Care Insurance • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) • Caregiver and Mental Health Support Services