Senior Technical Business Analyst

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Grant Street Group

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201 - 500 Mitarbeiter

Grant Street Group spezialisiert sich auf cloudbasierte Lösungen für die Regierung in den Bereichen Steuererhebung, elektronische Zahlungen und Auktionen. Unsere Anwendungen übernehmen die Rechnungsstellung, Erhebung und Verteilung von Steuern, die Zahlungsabwicklung sowie Online-Auktionen von finanziellen und rechtlichen Instrumenten. Fast zwei Drittel aller Grundsteuern in Florida (21 Milliarden Dollar) werden mit TaxSys® eingezogen, unserer vollständig gehosteten Lösung für Steuerabrechnung und -einzug. Ein Drittel der Online-Erneuerungen von Fahrzeug- und Schiffszulassungen im Bundesstaat wird über RenewExpress® verarbeitet. PaymentExpress®, unser sicherer E-Payment-Service, verarbeitet jährlich über 20 Milliarden Dollar an Kreditkarten- und E-Check-Transaktionen. Grant Street ist auch der größte Internet-Auktionator der Welt. Bisher haben wir Online-Auktionen von Anleihen, Schuldverschreibungen, Steuerzertifikaten und anderen finanziellen und rechtlichen Instrumenten im Wert von über 13 Billionen Dollar für mehr als 6.800 Regierungs- und Finanzinstitutionen durchgeführt. Von Miami-Dade County bis zum Staat New Mexico bis zur Stadt San Francisco verlassen sich Regierungseinheiten von Küste zu Küste auf Grant Street, um technologische Lösungen zu liefern, die wirklich funktionieren.

Beschreibung

• The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats. • Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively. • Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally. • Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on. • Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience. • Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly? • Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process? • Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need.

🎯 Anforderungen

• Have 5+ years of technical Business Analyst experience, preferably in a SaaS environment • Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients • Excel at digging into the root cause of problems and finding unique solutions to optimize processes • Want to know why things work the way they do and excel at explaining things with the right amount of detail • Are excellent communicators with the spoken and written word. • Love to collaborate within a team environment, provide mentorship, and build long-term relationships • Maintain strong organization and time-management skills, with the ability to manage multiple projects and deadlines