Senior Customer Engineer

🕒 vor 3 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $148.000 - $160.000 / Jahr

⏰ Vollzeit

🟠 Senior

🛠️ Implementierungsspezialist

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Harness

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness ist eine Softwarebereitstellungsplattform, die es Organisationen ermöglicht, den Entwicklungsprozess durch Continuous Integration (CI) und Continuous Delivery (CD) zu optimieren. Die Plattform bietet Werkzeuge zur Verwaltung von Code-Repositories, Infrastruktur als Code und Feature Flags und liefert Einblicke in Software-Engineering-Prozesse. Harness befähigt Entwickler, die Produktivität zu steigern und gleichzeitig Sicherheit und Zuverlässigkeit im Software-Bereitstellungszyklus sicherzustellen.

Beschreibung

• Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more. • Troubleshoot and debug infrastructure automation (Auto-stopping, Recommendations, and execution and metrics data) from sources such as Cloudwatch, Google Cloud Operations/Stackdriver, and Azure Monitor • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration, and a deep understanding of FinOps methodologies. • Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules. • Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering. • Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication. • Work with BI and Looker-related data modules within Harness (SEI, CCM, Dashboards, and Metrics) and provide scaling, performance, and best practices for embedded analytics • Troubleshoot and debug SQL transformations and Looker/Big Query data streams • Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs. • Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling. • Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks

🎯 Anforderungen

• 5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity. • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration • Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity • 2–5 years of hands-on experience with SQL and/or Big Query with a strong grasp of BI principles and embedded analytics. • Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.). • Hands-on experience with FinOps principles, including showback/chargeback, budgeting, and forecasting. FinOps certification (e.g., FOCP) is a plus. • Looker experience is a plus (LookML, dashboard design, performance tuning) • Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement. • Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner. • Nice-to-have: scripting in Python for data manipulation, and version control (Git). • Experience working with CRM/support tooling like Zendesk, Jira, and Confluence. • Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%

🏖️ Vorteile

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement