Customer Success Manager

🕒 vor 19 Tagen

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

HiddenLayer

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2022

🤖 Künstliche Intelligenz

🔒 Cybersecurity

💳 Fintech

Artificial Intelligence • Cybersecurity • Fintech

HiddenLayer ist die erste dedizierte Security‑Plattform für Künstliche Intelligenz, die darauf ausgelegt ist, AI‑Modelle vor Adversarial Attacks zu schützen, die Wettbewerbsvorteile gefährden können. In Partnerschaft mit Microsoft Azure bietet HiddenLayer eine Suite von Lösungen, darunter AI Detection & Response, Security Scanning und Automated Reporting, um Machine‑Learning‑Algorithmen zu schützen – ohne Zugriff auf die zugrunde liegenden Daten zu benötigen. Gegründet von Fachleuten mit langjähriger Erfahrung in AI und Security, verfolgt HiddenLayer das Ziel, Unternehmen einen unkomplizierten und effektiven Weg zur Absicherung ihrer AI‑Assets bereitzustellen.

Beschreibung

• Manage ongoing communication across your portfolio: regular check-ins, status updates, and account emails. • Join customer calls, take notes, keep things on track, and make sure every action item is captured and assigned. • Own all follow-up after calls; track who owns what internally and make sure things actually get done. • Handle scheduling coordination so the rest of the team doesn't have to. • Keep Jira tickets current, correctly labeled, and moving. • Maintain accurate health notes and scores so the team always has a real view of account status. • Proactively keep the VP of Customer Success informed on account health, risks, and anything that needs visibility or escalation. • Work alongside the Solution Architect team during onboarding. The SA handles technical setup; you own the customer relationship and make sure nothing gets lost in the transition from Sales. • Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right TSE, and own customer communication while it's being resolved. • Keep Account Directors informed ahead of renewals, flag at-risk accounts early, and surface upsell opportunities for them to run with. Be the source of truth on day-to-day account context. • Help new customers see value quickly. Onboarding doesn't end when the contract is signed. • Monitor product adoption and flag low engagement before it becomes a problem. • Own customer communication during escalations.

🎯 Anforderungen

• 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company. • Experience managing enterprise accounts across technical and executive stakeholders. • Exceptionally organized, with a track record of keeping follow-ups and action items from slipping. • Strong written and verbal communication skills; clear customer emails, productive calls, clean internal handoffs. • Proactive, you stay ahead of accounts rather than waiting for customers to come to you. • Familiarity with tools like Jira or Salesforce is a plus. • Background in cybersecurity or AI/ML is a plus, but not required.

🏖️ Vorteile

• Fully Remote: We are a completely remote global team. Though we’re distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses. • Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person’s needs. We also offer vision, dental, and 401k offerings. • Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays. • Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events. • Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.