Manager, Residential Solar Customer Operations

🕒 vor 13 Tagen

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $87.630 - $140.210 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

Jetzt Bewerben

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IGS Energy

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

⚡ Energie

🛍️ eCommerce

Energy • eCommerce

IGS Energy ist ein Energiedienstleistungsunternehmen, das eine Vielzahl von Energielösungen sowohl für private als auch gewerbliche Kunden anbietet. Sie bieten Ökostrom, klimaneutrales Erdgas, Solarenergielösungen und Hausgarantien an. Das Unternehmen strebt danach, saubere, zuverlässige und kostengünstige Energie bereitzustellen und gleichzeitig erneuerbare Projekte wie Wind-, Solar- und Wasserkraft zu unterstützen. IGS Energy ist außerdem darauf spezialisiert, maßgeschneiderte Energiestrategien bereitzustellen, um Unternehmen vor Marktschwankungen zu schützen. Zu ihren Dienstleistungen gehören die Entwicklung und Installation von LED-Beleuchtungslösungen, der Betrieb von Erdgastankstellen und umfassende Energiemanagementstrategien. Mit einem Fokus auf Innovation und Nachhaltigkeit setzt sich IGS Energy dafür ein, positive Veränderungen für die Umwelt und ihre Gemeinschaften voranzutreiben.

Beschreibung

• Lead the day-to-day operations of the Residential Solar Customer Operations team, ensuring alignment to department goals and company objectives • Plan and execute strategic initiatives focused on improving performance, scalability, and customer experience • Evaluate existing processes, identify gaps, and design solutions to improve efficiency, quality, and consistency • Analyze operational and performance data to inform decision-making and prioritize areas of focus • Serve as the primary relationship partner for third-party nearshore partner(s), establishing clear expectations, monitoring performance, and driving continuous improvement • Partner with Workforce Management to support forecasting, staffing, and service level attainment • Build strong cross-functional relationships to ensure alignment with broader business priorities • Communicate effectively across internal and external stakeholders with a collaborative, solutions-oriented approach • Lead, coach, and develop team members, providing clear direction, feedback, and growth opportunities • Foster a people-first culture with a focus on engagement, accountability, and performance • Lead and develop the collections team through direct and indirect leadership, including team leads and supervisors • Monitor collection metrics, identify trends, and implement strategies to improve recovery rates and reduce delinquency • Drive collection performance against targets while balancing customer experience and compliance requirements • Address and resolve employee-related matters in partnership with Human Resources as needed • Influence change through thoughtful communication, context, and a positive approach • Perform other duties and responsibilities as assigned

🎯 Anforderungen

• 5+ years of experience in customer operations, customer service, or a related field • 2+ years of people leadership experience • Experience in residential solar or a related energy/utility industry required • Experience working with third-party or nearshore teams strongly preferred • Experience with workforce management, forecasting, or service operations preferred • Strong analytical, problem-solving, and critical thinking skills with attention to detail • Ability to assess operations, identify opportunities, and implement process improvements • Proven ability to lead effectively in a fast-paced, growth-oriented environment • Strong people leadership skills, including coaching, development, and performance management • Ability to prioritize and manage multiple initiatives simultaneously under tight deadlines • Effective communication and relationship-building skills with a high degree of professionalism and integrity • Demonstrated ability to influence change and drive results through others • Forward-thinking, solution-oriented mindset • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operational systems/tools.

🏖️ Vorteile

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions. • Robust support through Headspace and free mental healthcare visits for you and your dependents. • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. • Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.