Partner Success Manager

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Imagine Pediatrics

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51 - 200 Mitarbeiter

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Imagine Pediatrics ist ein Gesundheitsdienstleister, der sich auf die Bereitstellung spezialisierter Kinderbetreuung konzentriert. Das Unternehmen engagiert sich für die Verbesserung der Gesundheit von Kindern durch individuelle medizinische Betreuung, präventive Maßnahmen und effektive Behandlungsmöglichkeiten. Mit einem Team erfahrener Fachkräfte strebt Imagine Pediatrics an, für Kinder und ihre Familien ein unterstützendes und einladendes Umfeld zu schaffen und dabei die Bedeutung eines gesunden Starts für alle Individuen zu betonen.

Beschreibung

• Drive client engagement and growth within the Partner Success Department. • Build and maintain the relationship and manage contracts within a portfolio of Imagine Pediatrics health plan partnerships. • Build and maintain strong and lasting partner relationships and operate as the ongoing point of contact for client partners. • Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate. • Develop content for all client-facing meetings and track and execute all meeting follow-up asks. • Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care. • Collaborate with the market teams to support Joint Operating Committee meetings. • Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client. • Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population. • Identify opportunities to optimize our financial performance and socialize them with the internal teams. • Champion clients’ needs and represent their interests in critical issue resolution. • Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence. • Work closely with our data team to generate reporting that supports care coordination and performance management with each client. • Clearly communicate the progress of strategic initiatives, both internally and externally. • Provide input to the product and solution development process as the “voice of the customer.”

🎯 Anforderungen

• A knack for building strong relationships and partnerships • Functional experience with client-facing roles and responsibility for driving business results. • Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans. • 5+ years' experience in a client-facing/client success role, preferably with health plan clients or care delivery organization. • A “commercial mindset” to help the company meet its high growth goals. • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company. • Strong critical thinking and problem-solving skills. • Willingness to travel (20%)

🏖️ Vorteile

• Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer