Director of Partner Experience

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inquirED

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11 - 50 Mitarbeiter

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🛍️ eCommerce

🤝 B2B

Education • eCommerce • B2B

Der auf Anfrage basierende Lehrplan für den Sozialkundeunterricht an Grundschulen von inquirED wird von Schulen und Bezirken im ganzen Land genutzt, um Schüler zu motivieren, ihr Fachwissen zu erweitern und zukunftsorientierte Fähigkeiten zu entwickeln. Die professionellen Lernwerkzeuge und Programme von inquirED unterstützen Lehrer bei der Umstellung auf einen anfragebasierten Unterricht.

Beschreibung

• Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance. • Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one. • Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume. • Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management. • Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly. • Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions. • Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure. • Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy. • Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems. • Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making. • Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.

🎯 Anforderungen

• 5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment. • 2+ years directly managing a team, with a track record of coaching people into stronger performance. • Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first. • Strong data instincts; you know how to build and read partner health metrics and use them to make decisions. • Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents. • High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it. • Experience working with districts and/or schools. • Willingness and ability to travel, averaging about once per month.

🏖️ Vorteile

• Health & 401K: Employee-covered health care and retirement match • Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off. • Chances to Connect: Biannual company retreats and optional local meetups • Remote Opportunities: Most positions are remote, supporting work-from-home flexibility • Perks and Stipend: Technology package provided, plus a home office stipend • Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!