Associate Director, Patient Services – Operational Excellence

🕒 vor 1 Monat

🏄 California, Massachusetts – Remote

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $157.000 - $180.000 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Operations

Jetzt Bewerben

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Ionis Pharmaceuticals, Inc.

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1989

🧬 Biotechnologie

💊 Pharmazie

Biotechnology • Pharmaceuticals

Ionis Pharmaceuticals, Inc. ist ein biopharmazeutisches Unternehmen, das sich auf die Entdeckung und Entwicklung von auf RNA und DNA abzielenden Medikamenten zur Behandlung schwerer Erkrankungen konzentriert. Das Unternehmen nutzt Oligonukleotid-Chemie und genetische Erkenntnisse, um eine Palette von Therapeutika in den Bereichen Neurologie, kardiometabolische Störungen und anderen stark nachgefragten Bereichen voranzubringen. Es führt klinische Studien und kommerzielle Kooperationen durch, um Medikamente zu den Patienten zu bringen. Ionis legt besonderen Wert auf wissenschaftliche Innovation, Patientenvertretung und unternehmerische Verantwortung, um genetische Wissenschaft in transformative Therapien umzusetzen.

Beschreibung

• Monitor and analyze key performance indicators (KPIs) across Patient Services programs and operations • Identify and communicate actionable insights beyond standard KPI reporting, with particular focus on launch-phase dynamics • Recommend and lead deep-dive analyses to uncover drivers of performance, operational gaps, and emerging trends • Synthesize and present findings to leadership, cross-functional stakeholders, and external partners • Identify operational pain points and opportunities for optimization aligned with brand and commercial objectives • Gather and synthesize feedback from internal stakeholders, patients, providers, and external partners • Develop, prioritize, and support implementation of solutions that enhance operational efficiency and patient experience • Partner with the Innovation Lab and external collaborators to pilot new approaches and scale successful solutions • Support implementation and ongoing optimization of hub services and patient affordability programs • Lead day-to-day management of Patient Services vendors, ensuring high-quality, compliant, and efficient service delivery • Proactively identify and escalate risks, performance issues, and improvement opportunities • Collaborate cross-functionally to ensure vendor adherence to regulatory, quality, and contractual requirements • Serve as a subject matter expert on Patient Services operations across internal teams

🎯 Anforderungen

• Bachelor’s degree required (Business, Life Sciences, or related field). • Master's degree preferred. • At least 12 years of progressively responsible experience in pharmaceutical/biotech Patient Services operations (hub, specialty pharmacy, or affordability), or equivalent with a Bachelor's degree; or at least 8 years of experience with a Master's degree. • Demonstrated experience in Patient Services operations, including hub services and/or access & affordability programs • Strong understanding of specialty pharmaceuticals and patient access dynamics preferred • Proven track record in operational excellence, process improvement, and vendor management • Exceptional analytical, strategic thinking, and problem-solving capabilities • Ability to translate complex operational data into clear, actionable insights for diverse audiences • Strong interpersonal and collaboration skills; ability to influence without authority • Highly organized with the ability to manage multiple priorities in a fast-paced environment • Proficiency in Microsoft Office Suite

🏖️ Vorteile

• Highly competitive benefits