Commercial Success Manager

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iTS: Info Technology Supply Ltd.

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 1988

💼 Beratung

⚖️ Rechtswesen

📦 Logistik

Consulting • Legal • Logistics

iTS: Info Technology Supply Ltd. ist ein in Großbritannien ansässiger Anbieter von IT- und Drucklösungen mit über 35 Jahren Erfahrung in der Bereitstellung von Software und Hardware für Organisationen und Wiederverkäufer. Das Unternehmen entwickelt und pflegt hauseigene Software (einschließlich Cloud-IDP und Managementplattformen), liefert Druck-/Kopier-/Scan-Hardware und bietet Managed Print Services, Dokumentenverarbeitung, Klassenraum- und Desktop-Management sowie Wiederverkäufer-Support in Bereichen wie Bildung, Bibliotheken, Recht und Finanzen. iTS verbindet globale Reichweite mit lokaler Expertise und konzentriert sich auf B2B-Partnerschaften und Wiederverkäuferkanäle.

Beschreibung

• Own the full customer journey from qualified lead through to renewal and expansion • Define clear handoff processes between Business Development, Technical Consulting, and Customer Success • Maintain pipeline visibility and produce accurate revenue forecasts for leadership • Identify and pursue upsell and cross-sell opportunities within the existing customer base • Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success • Set individual KPIs aligned to company targets and run regular performance reviews • Build a culture of accountability, collaboration, and continuous improvement • Support onboarding as the team grows alongside ITS’s SaaS expansion • Coach the Business Development Executive on complex or high-value deals, engaging directly where needed • Personally lead senior prospect conversations for strategic accounts • Ensure CRM discipline and consistent sales methodology across the team • Own overall renewal rates and Net Revenue Retention (NRR) across the product portfolio • Oversee the customer health framework and manage at-risk account escalations • Feed structured customer insight — churn signals, feature gaps, competitor activity — to the Product Managers • Partner with Marketing Operations on renewal communication and re-engagement campaigns • Collaborate with Marketing Product Managers on Ideal Customer Profile (ICP), target verticals, and sales enablement materials • Share commercial intelligence from the field to inform product roadmap priorities • Align on messaging and positioning so the commercial team goes to market consistently

🎯 Anforderungen

• 2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team • Proven track record across both new business acquisition and customer retention, with measurable outcomes • Experience coordinating technical consulting or implementation functions alongside a sales team • Background in education, legal, corporate, or document management sectors a strong advantage • Strong CRM proficiency — webCRM or equivalent — with experience driving team-wide adoption • Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring • Comfortable working with pipeline data to produce clear, reliable forecasts • Confident communicator — equally comfortable presenting to leadership and engaging at senior level with customers

🏖️ Vorteile

• A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio • Direct influence on revenue outcomes with strong leadership team support • An established customer base and proven products as your foundation • Performance-based compensation with a variable component tied to measurable results