Customer Success Manager

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Jellyfish

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1001 - 5000 Mitarbeiter

📱 Medien

Media • Marketing

Jellyfish ist eine globale Digitalmarketing-Agentur, die kreatives Talent, Technologiepartnerschaften und strategische Expertise kombiniert, um Marken weltweit zu unterstützen und zu wachsen. Mit über 2. 000 Mitarbeitern, verteilt auf 42 Büros in 22 Ländern, unterstützt Jellyfish ehrgeizige Marken durch innovative Kampagnen, eine enge Beziehung zu neuen und aufkommenden Technologien und ein einzigartiges Geschäftsmodell, das Innovation fördert. Ihre Expertise umfasst kreative Medien, Technologie und Datenstrategie, was zu ihrem Ruf beiträgt, mehr als nur eine traditionelle Agentur zu sein.

Beschreibung

• Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account. • Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships. • Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption. • Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands. • Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning. • Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals. • Act as the first line of technical problem-solving for customers. Partner with Product, Engineering, and Forward Deployed teams on the most complex challenges while independently driving resolution for many customer workflows.

🎯 Anforderungen

• Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies. • Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams. • Technical Problem Solving: Able to independently investigate customer challenges, diagnose root causes, leverage AI and automation tools, prototype solutions, and partner with engineering when deeper product changes are required. • Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo. • Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts. • While experience is great, humility, a performance-driven mindset, and a team-player approach are most important to us.

🏖️ Vorteile

• Occasional travel may be required.