Customer Success Manager

🕒 vor 4 Tagen

🐊 Florida, Illinois, +7 weitere Bundesländer – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $67.500 - $76.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

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Pushpay

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2011

🏢 Unternehmen

Religious Institutions • Software • Enterprise

Pushpay ist ein Unternehmen, das digitale Engagement-Lösungen speziell für Kirchen und religiöse Gemeinschaften anbietet. Sie bieten eine umfassende Suite von Spenden-, Kirchenverwaltungs- und Engagement-Tools, die darauf ausgelegt sind, Großzügigkeit, Gemeinschaftsbeteiligung und operative Effizienz zu steigern. Die Produkte von Pushpay, wie ChurchStaq und ParishStaq, umfassen leistungsstarke Spendenplattformen, Kirchenverwaltungssoftware, individuell angepasste Kirchen-Apps und zuverlässige Live-Streaming-Dienste. Die Mission des Unternehmens ist es, Gemeinschaft, Verbindung und Zugehörigkeit zu stärken und Kirchen sowie Pfarreien dabei zu unterstützen, ihre Gemeindebedürfnisse effektiv zu verwalten und ihren Wirkungskreis zu erweitern.

Beschreibung

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery. • Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements. • Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches. • Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls. • Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale. • Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone. • Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

🎯 Anforderungen

• Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church. • Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers. • Strong written and verbal communication; comfortable leading meetings and producing clear documentation. • Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding. • Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus. • Willingness to travel for customer trainings and team gatherings.

🏖️ Vorteile

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents • 401K match • Remote • 12 paid Company Holidays • 2 paid Volunteer Time Off days • 15 days to start, increases with tenure and seniority. • Paid parental and adoption leave