Senior Customer Success Manager – Enterprise

🕒 vor 4 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $112.500 - $142.500 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Smartsheet

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2005

☁️ SaaS

⚡ Produktivität

🤝 B2B

SaaS • Productivity • B2B

Smartsheet ist eine Plattform, die entwickelt wurde, um Projekte zu verwalten, Arbeitsabläufe zu automatisieren und Lösungen in großem Maßstab zu erstellen. Sie bietet eine breite Palette von Funktionen, darunter Automatisierung, Teamzusammenarbeit, Dashboards und Berichterstattung sowie Integrationen, die es Unternehmen ermöglichen, ihre Betriebsvorgänge zu optimieren. Die Plattform bedient verschiedene Anwendungsfälle wie Projektmanagement, IT-Portfoliomanagement, Marketingmanagement und mehr und bedient verschiedene Branchen, darunter Regierung, Finanzen und Gesundheitswesen. Smartsheet legt zudem großen Wert auf Sicherheit und Datenschutz, um die Datensicherheit der Nutzer zu gewährleisten. Darüber hinaus bietet sie professionelle Dienstleistungen wie Beratung, Schulung und Unterstützung bei der Implementierung, um das volle Potenzial der Plattform auszuschöpfen.

Beschreibung

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle • Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction • Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account • Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet • Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction • Be the primary interface to manage and resolve critical situations • Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet • Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities • Exceed all performance targets, including maintaining high retention and growth rates • Accomplish other tasks as assigned

🎯 Anforderungen

• 3+ years of Customer Success or Account Management experience (or equivalent) • State & Local Government (SLG) experience (preferred) • The ability to explain technical subjects to non-technical personnel in large enterprises • Good at building credibility and trust with customers and internal stakeholders by understanding their requirements • Experience maintaining valuable and outcome-based relationships with a diverse customer account base • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements • Bachelor's degree in relevant field, or equivalent experience • Willing to travel based on customer and business need

🏖️ Vorteile

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)