Customer Success Manager, Enterprise

🕒 vor 2 Tagen

🏄 California, Connecticut, +7 weitere Bundesländer – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $92.600 - $139.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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ServiceTitan

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2012

☁️ SaaS

🤝 B2B

🏪 Marktplatz

💰 €200.000.000 Series G im 2021-06

SaaS • B2B • Marketplace

ServiceTitan ist eine umfassende Softwareplattform, die für die Handwerksbranche entwickelt wurde und Lösungen bietet, um die Produktivität und Rentabilität von Unternehmen zu steigern. Sie bietet eine Vielzahl von Funktionen, darunter Disposition, Planung, Marketing, Berichterstellung und Werkzeuge zur Verbesserung der Kundenerfahrung, die speziell für Branchen wie Sanitär, HLK, Elektro- und weitere Dienstleistungen zugeschnitten sind. ServiceTitan möchte Unternehmen dazu befähigen, ihre Abläufe zu optimieren, den Cashflow zu verbessern und überlegene Kundenerfahrungen durch eine All-in-One-Plattform zu liefern. Die Software umfasst Echtzeit-Datenanalysen, Finanzierungsmöglichkeiten und mobile Funktionen, um den betrieblichen Anforderungen von Auftragnehmern gerecht zu werden und ihre Einnahmequellen zu erhöhen. Durch die Zusammenführung mehrerer Geschäftsbereiche in einer einzigen Plattform zielt ServiceTitan darauf ab, Auftragnehmern zu helfen, profitabel und effizient zu wachsen.

Beschreibung

• Manage a Max Portfolio. • Own a portfolio of 20 Max customers, executive visibility, and strong growth potential. • Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes. • Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals. • Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap. • Proactively identify and mitigate risk, ensuring strong adoption and long-term retention. • Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies. • Conduct strategic onsite visits to strengthen executive relationships and deepen operational understanding. • Facilitate in-person business reviews, automation workshops, and change management. • Observe field operations to identify workflow gaps and automation opportunities. • Partner with customer leadership teams to align frontline execution with executive growth strategy. • Represent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountability. • Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential. • Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration. • Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience. • Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness. • Ensure all touchpoints within Max feel cohesive, premium, and outcomes-focused.

🎯 Anforderungen

• 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role. • Experience managing high-touch, complex SaaS accounts with executive stakeholders. • Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion. • Strong executive communication skills and ability to confidently facilitate business reviews. • Proven ability to analyze data sets and translate insights into strategic recommendations. • Experience working cross-functionally with product, sales, and/or implementation teams. • Self-starter who thrives in a fast-paced, evolving environment. • Highly organized with strong prioritization and project management skills. • Intelligent, adaptable, and solution-oriented. • ~30% travel nationwide.

🏖️ Vorteile

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk. • Pet insurance, legal advisory services, financial planning tools, and more.