Restaurant Success Manager, Onboarding

🕒 vor 2 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $58.000 - $94.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Yelp

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2004

Yelp ist eine Plattform, die Nutzer mit großartigen lokalen Unternehmen verbindet, indem sie nutzergenerierte Bewertungen und Informationen bereitstellt. Sie fördert eine globale Online-Community, in der Einzelpersonen Erfahrungen und Empfehlungen zu Restaurants, Dienstleistungen und mehr austauschen können. Yelp agiert als integrativer Remote-Arbeitsplatz, der das persönliche Wachstum, die Gemeinschaft und das Wohlbefinden seiner Mitarbeiter betont, während gleichzeitig kontinuierlich daran gearbeitet wird, das Vertrauen der Verbraucher und die Authentizität in seinen Abläufen aufrechtzuerhalten.

Beschreibung

• Welcome new customers and lead them through a smooth implementation process from day one • Manage a pipeline of new accounts over a 60-day onboarding period, focusing on product usage, feature training, and delivering early "wins" • Maintain engagement through the first 3 months of the customer lifecycle to ensure they are set up for long-term success and growth • Work with a diverse range of stakeholders—from small business owners and General Managers to Hosts and Webmasters • Consult with owners on social media and in-restaurant marketing strategies to increase diner awareness and traffic via the Yelp platform • Partner closely with our Sales and Product teams to ensure a smooth handoff for new customers and provide feedback on the user experience

🎯 Anforderungen

• 2+ years of experience in Customer Success, Account Management, or SaaS Sales (experience in the restaurant/hospitality industry is a major plus) • Bachelor’s degree preferred, or equivalent professional experience • Comfortable learning new software quickly; experience with CRM tools (like Salesforce) is highly preferred • Proven track record of hitting targets/KPIs in a performance-driven environment • Ability to present complex technical information in a way that is easy for non-technical business owners to understand • Ability to effectively prioritize tasks and manage a high-volume pipeline within a fast-paced environment • Excellent customer service skills with the ability to understand a business's unique "pain points" and provide tailored solutions • Ability to overcome objections, handle difficult conversations, and effectively "re-sell" the value of our products during the onboarding phase • A "get stuff done" attitude with a bias toward action and proactive problem-solving • Outstanding written and verbal communication skills coupled with deep empathy for the challenges of the hospitality industry • You thrive in a high-growth environment and view change as an opportunity rather than a hurdle.

🏖️ Vorteile

• Full medical, vision, and dental coverage • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 7 paid wellness days • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement