Client Experience Specialist

Stelle nicht auf LinkedIn

🕒 vor 2 Tagen

🏛️ District of Columbia, Maryland, +1 weitere Bundesländer – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $21 - $24 / Stunde

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🏆 Customer Success

🚫👨‍🎓 Kein Abschluss erforderlich

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Knowledge Anywhere

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 1998

☁️ SaaS

📚 Bildung

🏢 Unternehmen

SaaS • Education • Enterprise

Knowledge Anywhere ist ein Anbieter eines funktionsreichen Learning Management Systems (LMS), das entwickelt wurde, um Unternehmensschulungsprogramme zu optimieren und zu verbessern. Das Unternehmen bietet eine zentrale Plattform, die es Unternehmen ermöglicht, Schulungskurse für Mitarbeiter, Kunden oder Partner zu erstellen, verwalten und nachzuverfolgen. Das LMS umfasst fortschrittliche Funktionen wie KI-gestützte Bewertungen, Abzeichen und Bestenlisten, Kurskonvertierungstools sowie Berichterstattung & Analysen, unter anderem. Knowledge Anywhere bedient verschiedene Branchen wie Finanzdienstleistungen, Gesundheitswesen, Fertigung und mehr. Sie bieten auch die Entwicklung maßgeschneiderter Kurse, eine umfangreiche Kursbibliothek und virtuelle Realitätsschulungslösungen, um unterschiedliche Schulungsbedürfnisse zu erfüllen. Mit einem Fokus auf Compliance, Mitarbeiter-Onboarding und Talententwicklung zielt Knowledge Anywhere darauf ab, die Schulungseffizienz zu verbessern und das organisatorische Wachstum voranzutreiben.

Beschreibung

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

🎯 Anforderungen

• Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required • Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. • People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. • Technical - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools. • Analytical Thinking & Transaction Accuracy – able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity. • Process Management – able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing. • Partnership/Collaboration – the individual remains open to others' ideas and exhibits willingness to try new things. • Oral/Written Communication – the individual speaks clearly and persuasively in any situation to clearly advise and resolve any issues. • Quality Assurance – the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality. • Adaptability – the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient. • Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information & support.

🏖️ Vorteile

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D • 401(k) savings plan with company match • Paid Time Off to Include Holidays , Vacation Time, and Sick Time • Paid Family & Paternity Leave • Life Insurance • Business Travel Accident Insurance • All employees receive access to LinkedIn Learning • Employee Referral Program • Adoption Assistance Program • Employee Assistance Program • Health and Wellness Program and Incentives • Employee Discounts • Employee Resource Groups