Partner Success Manager

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Koofen

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1 - 10 Mitarbeiter

Koofen ist ein Unternehmen in der Entwicklungsphase, über das derzeit nicht viele Informationen verfügbar sind. Der vorhandene Text scheint Platzhalter- oder Dummy-Text zu sein, allgemein bekannt als Lorem Ipsum, der häufig von Webentwicklern und Designern als temporärer Ersatz verwendet wird. Daher ist es schwierig, die genaue Natur oder Branche, in der Koofen derzeit tätig ist, zu bestimmen.

Beschreibung

• Own the partner relationship from launch through renewal. • The partner's primary point of contact from launch through renewal. • Run the recurring cadence (typically bi-weekly, scaling to monthly as partners mature). • Know where every account stands before the renewal conversation starts. • Identify expansion opportunities and bring them forward. • Keep a full partner portfolio organized and moving. • Partner with Engineering to build out reports and iterate as needs evolve. • Make direct changes in form-building and dashboard/BI tools. • Standardize support materials, training, and onboarding-to-self-serve pathways. • Log feature requests, validate needs, and route to Implementation. • Assist with as-needed end-user support during platform inquiries.

🎯 Anforderungen

• 4 to 7 years in an account management or partner success role at a SaaS or platform company • Comfortable being the technical-enough person in the room: you can iterate forms in any no/low-code form builder, generate AI-native workflows, and adjust dashboards in BI tools • Embody a scrappy, startup mindset: you’re action-biased, excel in ambiguity, and love building new things • Data-fluent. You understand the difference between field-level, farm-level, and entity-level data; you can reason about why a question gets asked at one level vs. another; you can read a dashboard and tell a partner what it means. • Strong project management instincts. You're tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through. • Excellent written & verbal communication. You can switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned. • Nice-to-have: Experience working with government agencies, nonprofits, or universities — you know how these organizations make decisions and operate. • Nice-to-have: Prior CS experience at an early-stage company where you helped define the playbook.

🏖️ Vorteile

• Equity granted via the company’s employee stock option pool. • Excellent benefits including health insurance, co-working stipend, educational stipend, and 401K with full company match. • Fully remote with regular all-team retreats.