Enterprise Customer Success Manager

🕒 vor 6 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $90.000 - $130.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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LeanData

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

💰 €27.500.000 Series C im 2019-03

LeanData wurde von Wachstumsführern gegründet, die den Weg zum Umsatz vereinfachen wollten – und zwar ohne jemals Salesforce zu verlassen. Lernen Sie unsere Plattform kennen: Revenue Orchestration und Automatisierte Terminplanung. Revenue Orchestration ist der einfachste Weg, jeden Schritt Ihres Umsatzprozesses zu automatisieren und zu verbinden, von den ersten Kaufabsichten bis zu Upsells. Die Terminplanung bietet reibungslose Meeting-Automatisierung für jede Phase der Käuferreise. Sehen Sie sich die über 1.000 Enterprise- und Commercial-Leader an, die LeanData nutzen, um ihre Umsatzteams zu maximieren: https://www.leandata.com/featured-customers/

Beschreibung

• Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions. • Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results. • Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions. • Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention. • Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization. • Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization. • Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance to maximize value from LeanData and improve their overall revenue process. • Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements. • Work in close partnership with Sales and Account Management teams to drive account growth and renewal. • Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever. • Identify risks to customer success and retention, proactively building and executing mitigation strategies. • Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution. • Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts.

🎯 Anforderungen

• 4−6 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment • Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce • Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles • Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences • Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders • Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch • Proven experience in quickly grasping and distinctly explaining technological and complex business concepts.

🏖️ Vorteile

• LeanData covers employee insurance premiums up to 90% • Stock options in LeanData for all full-time employees • Flexible PTO • 401K plan