Enrollment Call Center Agent

🕒 vor 3 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $17 / Stunde

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

📞 Callcenter-Mitarbeiter

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Liberty University

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5001 - 10000 Mitarbeiter

Liberty University, gelegen am Fuße der Blue Ridge Mountains in Lynchburg, Virginia, bildet seit 1971 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧𝐬 𝐟ü𝐫 𝐂𝐡𝐫𝐢𝐬𝐭𝐮𝐬 aus. Mit über 700 einzigartigen Studienprogrammen vom Zertifikat bis zum Doktorgrad stattet Liberty Studenten mit den Werten, Kenntnissen und Fähigkeiten aus, die für die Gestaltung der Welt von morgen wesentlich sind.

Beschreibung

• Provide exceptional customer service to students and university employees primarily through phone and email communication. • Convert prospective students into enrolled students by managing inquiries and applications. • Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum. • Counsel applicants on admission requirements, placement test scores, and transcript evaluations. • Operate management systems to record contacts and register new applicants for courses. • Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families. • Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources. • Build rapport with students and parents to enhance long-term enrollment retention. • Utilize multiple systems and resources to assist students effectively.

🎯 Anforderungen

• Background in sales or customer acquisition preferred; progress towards a college degree required. • Proficiency in Microsoft Office Suite is essential. • Strong communication skills, both verbal and written. • Ability to adapt to change, multitask, and work in a fast-paced environment. • Strong organizational and problem-solving skills. • Experience in advising or contact center settings is a plus. • Ability to work shifts scheduled within the hours of 8 AM - 9 PM Monday through Friday, 8:30 AM - 6 PM Saturday, and 12 PM - 6 PM Sunday, with occasional overtime during peak seasons. • This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position.