Account Manager

🕒 vor 5 Tagen

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Lightspeed Systems

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201 - 500 Mitarbeiter

Gegründet 1999

💰 Private Equity Round im 2019-03

Seit 1999 bietet Lightspeed Systems clevere Lösungen für Schulnetzwerke an und arbeitet daran, das Lernen sicher, mobil und leicht handhabbar zu gestalten. Gemeinsam mit unseren K12-Schulpartnern haben wir dazu beigetragen, mehr als 10 Millionen Schüler weltweit zu schützen und zu fördern.

Beschreibung

• Manage a portfolio of schools, trusts, and education customers across the UK and Ireland. • Serve as the primary point of contact for assigned accounts. • Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets. • Identify cross-sell and upsell opportunities across the Lightspeed portfolio. • Conduct regular account reviews to ensure customer satisfaction and adoption. • Monitor account health and proactively address risks to retention. • Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes. • Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce. • Stay informed on trends and developments within the UK education market. • Share customer feedback and insights with Product and Marketing teams.

🎯 Anforderungen

• Bachelor's degree (preferred) • 2+ years of experience in account management, customer success, renewals, or B2B sales. • Experience managing customer relationships and driving retention. • Strong communication and relationship-building skills. • Ability to manage multiple accounts and priorities effectively. • Experience using CRM platforms such as Salesforce. • Strong organizational skills and attention to detail. • Comfortable working independently in a remote environment. • Experience working in SaaS, technology, or EdTech. • Familiarity with UK schools, academies, or multi-academy trusts. • Experience managing renewal and expansion opportunities. • Knowledge of safeguarding, digital learning, or education technology solutions.

🏖️ Vorteile

• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week • A state-of-the-art fitness center (with outfitted locker rooms) • Physical therapist onsite regularly • Indoor and outdoor casual collaboration spots • Pet-friendly office environment • A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun