Account Manager, Customer Growth

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TrustFlight

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51 - 200 Mitarbeiter

🚀 Luft- und Raumfahrt

📋 Compliance

🚗 Transport

Aerospace • Compliance • Transport

TrustFlight ist ein digitaler Marktführer im Bereich der Luftfahrtleistungen und bietet ein umfassendes Sortiment an Produkten zur Verbesserung von Sicherheit, Effizienz und Compliance in der Luftfahrtindustrie. Das Unternehmen stellt intuitive Werkzeuge zur Verwaltung von Flugzeugoperationen bereit, darunter Tech Log, SMS/QMS und MEL Manager, die papierlose Arbeitsabläufe und den Echtzeitzugang zu Daten ermöglichen. Die Lösungen von TrustFlight werden weltweit von Fluggesellschaften, Betreibern, MROs, Regulierungsbehörden und Flughäfen genutzt, um Compliance und operative Aufsicht sicherzustellen. Mit einem Team von Luftfahrt- und Softwareexperten unterstützt TrustFlight seine Kunden durch Leistungen wie Flotten-Asset-Management, fortlaufendes Lufttüchtigkeitsmanagement und Dokumentenveröffentlichung.

Beschreibung

• Own a defined portfolio of TrustFlight accounts from contract signature through to renewal and beyond, serving as the primary commercial and relationship contact for each account. • Manage renewals proactively: understand each account’s contract timeline, anticipate risk early, and ensure the commercial conversation is never a surprise. • Identify and develop expansion opportunities within existing accounts, additional products, increased user seats, services engagements, and work with internal teams to bring those conversations to close. • Conduct regular, structured business reviews with key stakeholders, typically Directors of Safety, Heads of Compliance, Quality Managers, Continuing Airworthiness Managers, and VP Operations, focusing on adoption, outcomes, and the client’s evolving priorities. • Monitor account health: track product adoption, identify early signals of dissatisfaction or underutilisation, and intervene proactively before risk becomes churn. • Develop a deep understanding of each customer’s operational context, their regulatory environment, their internal workflows, their strategic priorities, so that TrustFlight’s roadmap and portfolio are always connected to what matters to them. • Collaborate closely with the AE team on expansion opportunities that require new business development skills, and with Product and Services teams to ensure customers are deriving maximum value from what they’ve bought. • Build multi-threaded relationships within accounts, not just with the primary contact, but across safety, operations, compliance, IT, and leadership, so that the relationship is resilient to personnel changes. • Maintain accurate account records, renewal forecasts, and expansion pipeline in HubSpot, with clear visibility at every stage. • Represent TrustFlight at industry events and support customers in sharing their success stories with the wider aviation community. • Travel regularly to client sites and industry events to maintain strong customer relationships.

🎯 Anforderungen

• A proven track record in an account management, customer success, or renewal sales role with measurable commercial outcomes, renewal rates, NRR improvement, or expansion ARR, working with upper mid-market and enterprise customers. • The ability to build trusted, multi-threaded relationships within complex organisations, across operational, technical, and executive stakeholders. • Strong commercial instincts: the ability to identify expansion opportunity, build a business case, and have the conversation at the right moment with the right person. • High learning agility and intellectual curiosity, the TrustFlight portfolio is broad and the industry is specialised; you will need to invest in building knowledge and you’ll have our full support in doing so. • A highly collaborative working style, this role depends on close partnership with AEs, Marketing, Product, and Services teams. • The gravitas to maintain credibility with experienced aviation professionals, safety directors, accountable managers, quality leads, over a multi-year relationship. • Proactive communication habits: customers should never be surprised by a renewal conversation, a change in product, or a shift in account status. • Excellent written and verbal communication in English; additional language skills are a plus. • Willingness to travel to client sites and industry events.

🏖️ Vorteile

• Competitive compensation: We place huge importance on the contribution and experience you bring to the team. The actual compensation will be based on skills, qualifications, relevant experience, and work location. • Health & Wellness: Comprehensive health benefits package including life assurance and private health insurance. • Generous time off, plus an extra day off to celebrate your birthday. • Professional Growth: As a fast-growing company, we offer incredible opportunities for career advancement and skill development. • Invest in Your Future: Take advantage of our company contribution to pension.