Manager, CRM & Sales Operations

🕒 vor 8 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🏆 Customer Success

Jetzt Bewerben

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Live Nation Entertainment

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1996

📱 Medien

💰 Post-IPO Debt im 2023-01

Media • Entertainment

Live Nation Entertainment ist weltweit führend im Bereich Live-Entertainment und schafft unvergessliche Erlebnisse auf der ganzen Welt. Künstlergetrieben und fanorientiert arbeitet Live Nation mit Musikern zusammen, um ihre Kreativität auf Bühnen rund um den Globus zum Leben zu erwecken. Als der führende Produzent von Konzerten, Ticketverkäufer und Markenverknüpfer in der Musikbranche führt die Plattform von Live Nation den Markt in diesen drei Kernindustrien an. Ihre Mission geht über Unterhaltung hinaus und zielt darauf ab, durch die Kraft der Live-Musik zu inspirieren, zu erheben und Erinnerungen zu schaffen.

Beschreibung

• Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems. • Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access. • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement. • Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices. • Maintain and update technical documentation, such as process guides, field definitions, and configuration notes. • Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs. • Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed. • Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.

🎯 Anforderungen

• Bachelor’s Degree preferred • Salesforce Certified Platform Administrator credential • 2-3 years of hands-on Salesforce (or like platform) experience and CRM concepts • Clear, effective interpersonal communication skills • Strong knowledge of Salesforce user management, security, and automation • Experience supporting Salesforce integrations, AI-driven sales tools, and data operations • Working knowledge of Salesforce reporting, dashboards, and subscriptions • Strong documentation skills for training materials and system configurations • Detail-oriented, process-driven approach to Salesforce support and data integrity

🏖️ Vorteile

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match