Customer Support Specialist

🔥 vor 12 Stunden

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Mangomint

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11 - 50 Mitarbeiter

💄 Schönheit

🧘 Wellness

☁️ SaaS

💰 €13.000.000 Series A im 2022-12

Beauty • Wellness • SaaS

Mangomint ist eine Software der nächsten Generation für Salons und Spas, die ihnen hilft, Gemeinkosten zu senken und das Kundenerlebnis zu modernisieren.

Beschreibung

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls • Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support • Collaborate with different teams to identify and resolve technical issues reported by customers • Document and share frequent customer issues and solutions • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention • Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

🎯 Anforderungen

• A minimum of 1 year experience in a software support position • The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions) • The ability to work autonomously while also collaborating effectively within a team • You thrive when tackling complex challenges, even under pressure • A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness • Strong written communication skills • Experience with salons and spas (or beauty & wellness in general) would be a huge plus

🏖️ Vorteile

• Health, dental, vision, life & LTD insurance • Generous monthly wellness budget for gym memberships, yoga, etc. • Premium subscription to the Calm app • One Medical membership • Flexible and unlimited PTO • 401k plan available (no matching) • Employee stock option program