Manager, Professional Services

🕒 vor 4 Monaten

🌵 Arizona, California, +7 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 45%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Mitel

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1972

🏥 Gesundheitswesen

🏨 Gastgewerbe

💼 Beratung

Healthcare • Hospitality • Consulting

Mitel ist ein weltweit führendes Unternehmen im Bereich der Geschäftskommunikation und bietet ein umfassendes Spektrum an Kommunikations- und Kollaborationslösungen, die auf die Bedürfnisse von Unternehmen in verschiedenen Branchen zugeschnitten sind. Mitel bietet einheitliche Kommunikationslösungen an, die vor Ort, über private, öffentliche oder hybride Cloud-Lösungen bereitgestellt werden können. Sie sind spezialisiert auf Contact-Center-Lösungen, Geschäftstelefonsysteme, Kollaborationstools und Integrations-Apps zur Steigerung der Produktivität und Verbesserung des Kundenerlebnisses. Die Dienste von Mitel sollen die Geschäftskommunikation vereinfachen und gewährleisten dabei Sicherheit, Compliance und Ausfallsicherheit, insbesondere bei geschäftskritischen und vertikalen Lösungen. Ihre KI-unterstützte Plattform, Mitel CX, zielt darauf ab, schnellere und persönlichere Kundeninteraktionen zu schaffen. Mit einem starken Fokus auf Branchen wie Gesundheitswesen, Finanzdienstleistungen, Regierung, Gastgewerbe und Bildung unterstützt Mitel Unternehmen jeder Größe mit flexiblen und sicheren Kommunikationslösungen.

Beschreibung

• Lead, coach, and develop a team of Professional Services engineers and consultants delivering UC, integration, workflow, and CX solutions • Build a high-performing, customer-focused culture grounded in accountability, collaboration, continuous learning, and delivery excellence • Assess team capabilities and develop a skills roadmap aligned with customer needs, solution strategy, and market demand • Expand capabilities beyond traditional UC implementation into application integration, workflow optimization, automation, APIs, customer experience, and business-outcome consulting • Establish development plans, technical learning paths, mentoring, and knowledge-sharing practices • Support recruiting, onboarding, succession planning, and workforce development • Lead organizational and operating-model changes • Own delivery performance and customer outcomes across a portfolio of Professional Services engagements • Ensure delivery begins with customer business requirements, workflows, operating environment, and desired outcomes • Guide customers in improving communication workflows, employee experiences, customer interactions, and operational efficiency using UC and CX technologies • Serve as escalation point for complex architecture, integration, workflow, configuration, resource, and customer-expectation challenges • Engage technical teams, operational leaders, and executives to build confidence, resolve challenges, and maintain alignment • Ensure effective handoffs across Sales, Solution Engineering, Project Management, Professional Services, Support, Service Delivery, and Customer Success • Promote documentation, knowledge transfer, enablement, and adoption practices • Help transform Professional Services into a consultative, scalable, outcome-oriented organization • Translate strategy into operating processes, delivery standards, technical methodologies, and team behaviors • Establish and improve delivery methodologies, quality standards, implementation templates, documentation, and governance • Improve project scoping, estimation, resource assignment, solution delivery, risk management, and customer acceptance • Monitor resource capacity, skills alignment, utilization, project performance, delivery quality, forecast accuracy, and customer satisfaction • Identify delivery risks, capability gaps, and operational constraints • Use portfolio data and delivery insights to improve productivity, resource planning, predictability, and services profitability • Evaluate internal resources, global delivery capabilities, partners, and contractors • Standardize and package repeatable services while supporting complex enterprise environments • Champion automation, improved tooling, and simplified processes • Partner with Sales and Solution Engineering on discovery, scope, delivery expectations, and Professional Services value • Translate business requirements into services, architectures, integrations, and delivery strategies • Collaborate with Product Management and Services Portfolio Management on capability gaps and repeatable service offerings • Provide feedback on product functionality, implementation complexity, integration needs, customer workflows, and delivery challenges • Coordinate the customer journey from presales through implementation and ongoing success • Represent Professional Services in transformation initiatives focused on customer experience, operational efficiency, recurring revenue, and scalable growth • Share customer, technology, and market trends to shape services strategy and future capabilities

🎯 Anforderungen

• Bachelor’s degree in business, technology, engineering, or a related field, or equivalent professional experience • Five or more years of experience in Professional Services, technology consulting, solution implementation, or a related customer-facing delivery environment • Experience leading, coaching, and developing technical or consulting professionals • Experience managing a portfolio of complex customer implementations with accountability for delivery quality, customer satisfaction, and business performance • Strong understanding of unified communications, collaboration, contact center, customer experience, or related enterprise communication technologies • Working knowledge of solution architecture, system integration, APIs, workflow design, application configuration, and enterprise technology environments • Ability to connect technical capabilities with customer workflows, operational requirements, and desired business outcomes • Experience introducing new delivery practices, technical capabilities, or operating processes within a changing organization • Strong operational and analytical skills, including capacity planning, resource management, project risk, delivery metrics, forecasting, and utilization • Ability to manage competing customer, employee, operational, and financial priorities in a complex environment • Strong executive presence and effective communication with technical teams, business leaders, customers, and cross-functional partners • Ability to lead through ambiguity, influence without direct authority, and drive organizational change • Ability to travel approximately 25% of the time • At this time, Mitel is not offering sponsorship for US work authorization for any new job applicants • Preferred: Experience delivering Mitel or comparable enterprise UC and collaboration solutions • Preferred: Experience with contact center, customer experience, workflow automation, artificial intelligence, analytics, or workforce engagement technologies • Preferred: Experience designing or delivering integrations between communication platforms and CRM, EHR, ERP, ITSM, or workforce-management systems • Preferred: Familiarity with cloud, hosted, hybrid, and on-premises solution architectures • Preferred: Experience with APIs, integration platforms, low-code tools, or workflow automation solutions • Preferred: Experience supporting enterprise customers in regulated industries such as healthcare, government, financial services, or utilities • Preferred: Experience developing repeatable service packages, implementation methodologies, or consulting offerings • Preferred: Familiarity with project-management methodologies, ITIL, Agile, SAFe, or comparable delivery frameworks • Preferred: Experience operating within a blended delivery model including internal teams, global delivery resources, partners, and third-party providers

🏖️ Vorteile

• Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs • Comprehensive benefit program • Benefits may vary based on full-time or part-time employee status