Senior Client Delivery Manager

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Aidin

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2013

⚕️ Krankenversicherung

☁️ SaaS

⚡ Produktivität

Healthcare Insurance • SaaS • Productivity

Aidin ist ein Unternehmen, das eine digitale Plattform anbietet, die darauf abzielt, das Versorgungsmanagement zu optimieren und den Übergang von Patienten im Gesundheitssektor zu verbessern. Der Schwerpunkt liegt auf der Verbesserung der Entlassungsplanung, der vorherigen Autorisierung und der Verringerung von Krankenhauseinweisungen, um letztlich die Patientenergebnisse zu verbessern und die Betriebskosten zu senken. Ihre Lösungen richten sich an Krankenhäuser, Gesundheitssysteme und Post-Akutpflege-Anbieter und bieten Werkzeuge zur Verwaltung von Arbeitsabläufen, zur Optimierung der Partnerkommunikation und zur Umwandlung von Daten in umsetzbare Erkenntnisse. Aidin integriert sich in Systeme wie Epic und ermöglicht es Fallmanagern, Patienten mit optimalen Versorgungsoptionen zu verbinden und effiziente Übergänge in verschiedenen Gesundheitsumgebungen zu ermöglichen.

Beschreibung

• Own strategic client relationships end-to-end from contract signature through go-live, serving as trusted advisor and primary escalation point for health system directors and VPs • Proactively diagnose implementation challenges and hunt for improvement opportunities: spot patterns across implementations, conduct root cause analysis, interpret data, and distinguish signal from noise to drive systemic improvements • Co-create and evolve our implementation playbook, bringing best practices from your experience while adapting them to healthcare IT realities and our startup context • Coach and develop the implementation team, building their strategic thinking, judgment, and client management capabilities • Coordinate cross-functionally with Sales, Product, Customer Success, and Engineering to ensure seamless handoffs and rapid issue resolution • Establish implementation standards, success metrics, and scalable processes as we grow • Balance competing stakeholder priorities: ensure we deliver on client commitments while managing scope, maintaining standards, and protecting team capacity

🎯 Anforderungen

• 5-8 years of experience in management consulting, implementation, client success, or client delivery in healthcare technology and/or in B2B SaaS • Track record of building or significantly evolving processes in ambiguous environments – not just executing established playbooks • Exceptional client relationship management – comfortable serving as trusted advisor to health system directors, VPs, and C-suite stakeholders • High EQ and stakeholder management skills – can read the room, influence without authority, and navigate organizational politics to keep implementations moving • Strong problem-solving and pattern recognition – diagnose root causes, structure ambiguous problems, spot systemic issues before they're assigned to you, and make sound judgment calls on what matters most • Data fluency – comfortable pulling, analyzing, and interpreting implementation metrics to identify trends, diagnose issues, and make data-informed decisions; can translate data into actionable insights • Excellent communication – can articulate complex ideas clearly, adapt messaging for different audiences (technical teams to C-suite), and manage difficult conversations • Experience coaching or managing 2-4 people, with ability to develop their strategic thinking and client management skills • Ability to thrive in startup or high-growth environments where you define how things should work • Healthcare domain knowledge (prior authorization, care transitions, post-acute care, EMR integrations) is a plus, but not required

🏖️ Vorteile

• Flexible remote work environment • Generous PTO Policy, plus 12 national holidays • Several Team Offsites each year where we come together and align on our vision, mission, values, and strategic initiatives • Comprehensive benefits package