Senior Salesforce Service Cloud Solution Architect

🕒 vor 1 Tag

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Vollzeit

🟠 Senior

💻 Lösungsingenieur

👻 Geisterscore 12%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

Natus Medical Incorporated

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🏥 Gesundheitswesen

🔧 Hardware

🏭 Fertigung

💰 €30.760.000 Post-IPO Equity - Natus Medical im 2006-08

Healthcare • Hardware • Manufacturing

Natus Medical Incorporated ist ein Medizintechnikunternehmen, das diagnostische und Überwachungsprodukte für Gesundheitsdienstleister entwickelt, herstellt und vertreibt. Die Angebote konzentrieren sich auf neurologische und neonatale Versorgung sowie auf Hör- und Gleichgewichtsbewertung, einschließlich Geräten und zugehöriger Software, die in Krankenhäusern, Kliniken und Fachpraxen eingesetzt werden. Natus verkauft hauptsächlich Ausrüstung und Lösungen an Gesundheitsorganisationen weltweit.

Beschreibung

• Lead the design, governance, and delivery of enterprise Salesforce Service Cloud capabilities within the IT organization • Partner with IT leadership, business stakeholders, implementation partners, and onshore/offshore delivery teams to translate business needs into scalable Salesforce solutions • Perform requirements analysis, solution design, troubleshooting, root-cause analysis, implementation, production stabilization, and continuous improvement • Provide Service Cloud architecture expertise across Case Management, Knowledge, Assets, Entitlements, Digital Engagement, Omni-Channel, Salesforce Voice/CTI, service routing, and customer service operations • Participate in hands-on Salesforce development and configuration, including Salesforce Flow, Apex, Lightning Web Components, validation rules, security configuration, and Service Cloud functionality • Own enhancements from requirements through design, development, testing, deployment, and post-production validation • Establish and enforce Salesforce architecture and development standards • Review and approve technical designs and code changes for major Salesforce enhancements • Evaluate Salesforce org consolidation, Agentforce, modernization, and transformation opportunities • Advise IT and business leadership on architecture decisions, risks, dependencies, tradeoffs, and recommendations • Lead architecture, design, development, and support of Salesforce integrations with Oracle E-Business Suite R12 and other enterprise applications • Design and implement real-time and batch integrations with Salesforce, Oracle EBS, and MuleSoft teams • Lead troubleshooting and root-cause analysis for complex issues spanning Salesforce and integrations • Guide enterprise data migration, data governance, and data quality considerations • Support CTI and contact center integration architectures, including telephony platforms and AWS-based technologies such as Amazon Connect • Ensure Salesforce designs align with enterprise architecture, security, compliance, and operational support standards

🎯 Anforderungen

• A bachelor’s degree in information technology, computer science, business systems, or a related field is preferred, or equivalent professional experience • 8+ years of Salesforce experience, including at least 3+ years serving as a Solution Architect or Lead Architect • Deep experience designing, implementing, enhancing, and supporting Salesforce Service Cloud in complex enterprise environments • Strong hands-on experience with Case Management, Knowledge, Assets, Entitlements, Omni-Channel, Digital Engagement, Salesforce Flow, Apex, Lightning Web Components, security, and sharing models • Demonstrated ability to own Salesforce enhancements through the complete lifecycle, including requirements, solution design, hands-on development/configuration, testing, deployment, production validation, and post-release support • Experience integrating Salesforce with Oracle E-Business Suite R12 or another enterprise ERP • Experience with multi-cloud Salesforce architecture, including dependencies across Service Cloud, Sales Cloud, Revenue Cloud (RCA)/CPQ, customer data, products, assets, orders and related business processes • Experience integrating Salesforce with telephony/CTI systems; Amazon Connect experience is a plus • Proven experience consolidating and merging Salesforce orgs • Experience gathering requirements and writing user stories in Agile environments • Strong client-facing communication, stakeholder management, workshop facilitation, problem-solving, and strategy skills • Salesforce Service Cloud Certification required • Salesforce Certified Platform Developer certification preferred • Salesforce Service Cloud Consultant Certification preferred • Salesforce Application Architect Certification preferred • Salesforce System Architect Certification preferred • Salesforce Certified Technical Architect (CTA) strongly preferred

🏖️ Vorteile

• Minimal to moderate domestic travel may be required based on project needs, workshops, or business stakeholder engagement