Director, Travel Services

🕒 vor 26 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

👻 Geisterscore 10%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 27 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 28 Tagen besetzt.
• Kein Gehalt angegeben.

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Navan

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

✈️ Reisen

📦 Logistik

💼 Beratung

Travel • Logistics • Consulting

Navan bietet umfassende Lösungen für Geschäftsreisen und Ausgabenmanagement (Spesenmanagement), um Geschäftsreiseprogramme zu optimieren. Die Plattform richtet sich an KMU ebenso wie an Großunternehmen und stellt Tools für die Verwaltung von Reisebuchungen, Firmenkarten und Ausgaben bereit. Durch automatisierte Ausgabenkategorisierung und Reporting verbessert Navan finanzielle Transparenz und Kontrolle, während Mitarbeitende durch einfache Buchungs- und Ausgabenerfassungsfunktionen befähigt werden. Die Plattform ermöglicht die nahtlose Integration in bestehende Finanzsysteme und legt Wert auf Nachhaltigkeit im Reisebereich. Weltweit vertrauen Tausende von Unternehmen auf Navan; die Produktivität wird durch KI-gestützte Insights und eine benutzerfreundliche Oberfläche gesteigert.

Beschreibung

• Lead and scale Travel Services operations across North America • Own and evolve the Global Operations & Service operating model across specialized service offerings • Build and execute operational strategies supporting growth, efficiency, and exceptional customer experiences • Lead, develop, and inspire high-performing teams • Own operational performance and service metrics including SLA, customer satisfaction, quality, productivity, efficiency, and cost-to-serve • Champion AI, automation, and emerging technologies in service delivery • Partner with Product, Engineering, Analytics, Workforce Management, Learning & Development, Talent Acquisition, and regional leaders • Use data and analytics to identify trends, anticipate customer needs, improve workforce efficiency, and drive decisions • Lead operational transformation initiatives and scale service delivery • Manage capacity planning, hiring, training, and talent development partnerships • Improve traveler experience for enterprise and high-value customers • Drive operational readiness and crisis management during travel disruptions and IROPs • Manage technology and vendor partnerships • Lead innovative initiatives positioning Navan as an industry leader in travel services

🎯 Anforderungen

• 10+ years of experience in Operations, Customer Support, or Service Delivery • 5+ years of senior leadership experience managing large, complex teams in a fast-paced, matrixed environment • Proven track record of building, scaling, and transforming high-performing customer service or contact center operations • Strong understanding of contact center operations, including workforce management, capacity planning, service-level management, quality assurance, and operational efficiency • Ability to translate business objectives into operational strategies, measurable KPIs, and tangible business outcomes • Strong financial and business acumen, including budget management, cost-to-serve optimization, and data-driven investment decisions • Experience leveraging AI, automation, and digital technologies to improve customer support operations, employee productivity, and customer experience • Hands-on exposure to AI-powered customer service solutions, including agent copilots, conversational AI, chatbots, automated quality assurance, intelligent knowledge management, or workflow automation • Strong understanding of modern contact center technology, including CRM platforms, omnichannel solutions, workforce management tools, and performance analytics • Experience partnering with Product and Engineering teams to improve internal tools, automate processes, and enhance agent and customer experience • Travel industry experience is strongly preferred, particularly in corporate travel, TMCs, airlines, or travel technology organizations • Solid understanding of corporate travel operations, including reservations, ticketing, exchanges, refunds, travel policies, and complex itinerary management • Knowledge of GDS, particularly Sabre or Amadeus • Familiarity with travel industry challenges, including IROPs, airline disruptions, schedule changes, and time-sensitive traveler support • Experience supporting enterprise or high-value travel customers • Exceptional communication and interpersonal skills • Strong analytical and problem-solving capabilities • Collaborative mindset and ability to build partnerships across global teams and functions • Strong sense of ownership, urgency, and accountability

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