Senior Director, Implementations

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

👔 Direktor

👻 Geisterscore 18%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Nexcess

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess ist ein verwalteter Webhosting-Anbieter, der sich auf Leistung, Sicherheit und Zuverlässigkeit für Unternehmenswebsites und Online-Shops konzentriert. Das Unternehmen bietet verwaltetes Hosting und zugehörige Dienstleistungen, die für E-Commerce-Plattformen und Content-Management-Systeme optimiert sind, mit Funktionen wie CDN und Sicherheitsintegrationen zur Unterstützung von Geschäfts- und Agenturkunden, die WordPress, WooCommerce, Magento und andere Webanwendungen nutzen.

Beschreibung

• Own the full post-sale journey from signed deal through successful customer go-live, including migrations • Rebuild implementation and migration teams into a single organization serving all three business units • Establish a shared implementation methodology, operating standard, and quality expectations with distinct delivery motions • Redesign organizational structure, roles, responsibilities, staffing levels, and reporting lines • Build and execute hiring, leveling, and career development strategy • Define KPIs including time-to-value, migration success rate, implementation duration, and first-90-day churn • Establish baseline metrics within the first 90 days and create an ongoing performance cadence • Select, implement, and manage PSA, project management, ticketing, and related tooling • Define the threshold between human-led implementation and self-service • Develop standardized processes for scoping, kickoff, implementation, migration, escalation, and go-live • Design a fast sign-off process for complex or high-risk deals • Partner with Sales, Solutions Architecture, Product, Engineering, Customer Success, and Support • Define automation requirements and work with Engineering to deliver scalability improvements • Drive outcomes through teams outside direct management • Reduce implementation costs, improve time-to-value, and increase standardized or self-service delivery • Establish executive-level visibility into capacity, pipeline, risk, outcomes, and performance • Develop the business case for professional services revenue • Establish operating model, pricing considerations, service definitions, and delivery economics • Perform other duties as assigned

🎯 Anforderungen

• Significant leadership experience building, scaling, or rebuilding a professional services, implementation, or migration organization • Experience in hosting, cloud infrastructure, B2B SaaS, or a closely related technology environment • Demonstrated experience leading implementation or professional services delivery for mid-market and enterprise customers • Experience managing organizational transformation, including redesigning teams, processes, operating models, and delivery methodologies • Strong understanding of implementation economics, capacity planning, project delivery, and customer time-to-value • Experience establishing operational metrics and building reliable reporting where existing data may be incomplete or unreliable • Strong commercial judgment and understanding of implementation and professional services economics • Experience selecting or implementing PSA, project management, ticketing, or similar operational tooling • Strong cross-functional leadership skills and ability to drive outcomes through teams outside direct organization • Comfortable working with Sales and Solutions teams to assess implementation complexity and establish deal sign-off processes • Strong executive presence and communication skills; ability to influence senior leaders across Sales, Product, Engineering, and Services • Demonstrated ability to balance customer experience, delivery quality, operational efficiency, and commercial outcomes • Preferred: experience transitioning an implementation or professional services organization from cost center toward revenue-generating model • Preferred: experience designing self-service versus human-led delivery models • Preferred: experience leading migrations in cloud, hosting, infrastructure, or SaaS environments • Preferred: experience implementing automation or product-led improvements to reduce manual implementation effort • Preferred: experience supporting multiple business units, product lines, or delivery motions • Preferred: experience with PSA platforms and project management systems • Preferred: experience in a PE-backed, acquisitive, or multi-brand technology environment

🏖️ Vorteile

• Works from home option • Traditional climate-controlled office environment or from home • Reasonable accommodations for individuals with disabilities • At-will employment (employment contract remains at will)

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