Renewal Account Manager

🕒 vor 1 Tag

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals • Partner with the finance team to ensure healthy price points • Extending contracts for multiple years • Become intimately familiar with customer contracts and NiCE billing methods • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. • Maintain working knowledge of NiCE products/services • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. • Communicate effectively and professionally with internal and external stakeholders. • Investigate areas of risk and prepare course of action/recommendations to minimize risk • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

🎯 Anforderungen

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience • 4+ years applicable experience in contract negotiation • 4+ years in contact center or service delivery • Experience with SAAS billing models • Demonstrated experience in a fast-paced environment and meeting customer contract timelines • Demonstrated experience working independently with little to no daily supervision • Ability to pivot between negotiation projects • Ability to multitask responsibilities • Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations. • Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters. • Tracking and reporting on renewal metrics, such as renewal rates. • To be innovative with strategic ideas and approaches in negotiation • To have Problem solving and critical thinking skills • To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs. • To be Efficient with Microsoft office applications, PowerPoint, and Salesforce. • Bonus Experience: Account Management or sales experience

🏖️ Vorteile

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.