Donor Engagement Specialist, Mandarin

🕒 vor 15 Tagen

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

NMDP

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1987

🏥 Gesundheitswesen

💼 Beratung

📦 Logistik

Healthcare • Consulting • Logistics

NMDP ist eine gemeinnützige Organisation (ehemals Be The Match), die das nationale Register für Blutstammzellen-Spender betreibt und Zelltherapien zur Behandlung von Blutkrebserkrankungen und anderen Blutkrankheiten koordiniert. Sie rekrutiert und registriert Spender, führt die Zuordnung von Spendern zu Patienten durch, erleichtert Transplantationen, bietet Patientenunterstützung und finanzielle Hilfe an, betreibt und finanziert klinische Forschung und Studien und leitet Interessenvertretung und Fundraising, um den Zugang zu lebensrettenden Zelltherapien zu erweitern.

Beschreibung

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media • Contact and educate donors about donation, commitment, and retention • Use open-ended questions, reflective listening, behavioral coaching, and conversation summaries to overcome donation barriers • Conduct advanced donor health screening and assess medical and non-medical factors affecting participation • Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances • Document and communicate resolutions and anticipated next steps • Coordinate blood draws, including appointment times, locations, kit ordering, donor/kit tracking, and follow-up forms • Complete operational activities, first-contact activities, documentation, and donor-file updates within established timelines and standards • Maintain donor confidentiality and identity using people finder tools appropriately • Update donor information and document activity in STAR Link/Salesforce • Maintain compliance and increase the number of donors progressing to donation • Maintain relationships with Donor Operations, donor center staff, collaborating departments, and external vendors • Support phlebotomy sites through relationships with Provider Services, NMDP KitMaker, laboratories, and draw sites • Collaborate with Marketing and Communications, Donor Experience, Provider Services, Donor Advocacy, and Workup teams • Maintain knowledge of HLA and blood stem cell transplantation • Assist in maintaining the STAR Link donor database • Provide team backup, including coverage of general call queues • Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

🎯 Anforderungen

• Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation • Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change • Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience • Experience with basic word processing and data entry • Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications • Proficient computer skills while engaging with customers simultaneously • Advanced internet research skills, including familiarity with social media • Strong communication skills and ability to ask probing questions in a mission-driven call center environment • Ability to manage a high volume of challenging file types • Ability to use available people finder tools appropriately • Customer service, critical thinking, problem-solving, and emotional intelligence skills • Ability to multitask in a fast-paced, multimedia environment using phone, email, text, and mail • Ability to convey medical information, manage confidential information, and maintain strong documentation practices • Ability to work independently and contribute to a team environment • Accuracy, attention to detail, and follow-through • Flexibility in work hours; evening/weekend hours may be required • Preferred: additional education in public health, psychology, or health promotion • Preferred: familiarity with medical terminology and advanced health screening • Preferred: familiarity obtaining informed consent • Preferred: experience in a target-driven sales environment • Preferred: familiarity with digital social platforms and social media applications

🏖️ Vorteile

• Medical, dental, vision, life and disability benefits • Accident, critical illness and hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees