Chronic Care Management LVN, CA License

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Nsight

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1910

📡 Telekommunikation

💰 Undisclosed im 2019-02

Telecommunications

Nsight ist ein Telekommunikationsunternehmen und -dienstleister mit Sitz in Wisconsin und Upper Michigan, das Marken wie Cellcom, Nsight Telservices und Nsight Tower besitzt. Das Unternehmen legt großen Wert auf kundenorientierte Prozesse, Mitarbeiterentwicklung, gesellschaftliches Engagement und Investorenbeziehungen. Es bietet Telekommunikationsdienste, Netzwerk-Infrastruktur und zugehörigen Support an seinen Standorten.

Beschreibung

• Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift • Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-based and queue-based environment • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience • Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements • Collaborate with providers to coordinate timely and effective patient care via telephonic communication • Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards • Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care • Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs • Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

🎯 Anforderungen

• Active LPN/LVN Compact License required • Active, unrestricted LVN license issued by the California BVNPT, AND active, unrestricted multistate (Compact) LPN/LVN license issued by your primary state of residence. • Passionate about patient care, possessing the ability to relate with empathy and compassion. • A passion for patient teaching is a must • Strong communication and organizational skills • Proficient with computers, EMRs, and telehealth tools • At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) • Previous call center, teleservice, or high-volume phone-based work experience preferred.

🏖️ Vorteile

• Competitive base pay: $24-$26/hr • Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. • Monthly Bonus Potential: Up to $1,500 • 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment