Senior IT Systems Engineer, L2 – MSP

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Offshore Launch

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

Gegründet 2023

🤝 B2B

☁️ SaaS

B2B • SaaS • AI

Offshore Launch ist ein Unternehmen, das KI-gestützte virtuelle Assistenten-Services anbietet, um Unternehmen dabei zu helfen, administrative Aufgaben auszulagern und ihre Abläufe zu optimieren. Durch die Nutzung globaler Talente bietet Offshore Launch erhebliche Kosteneinsparungen, betriebliche Effizienz und fördert eine produktive Arbeitsumgebung, in der lokale Teams sich auf strategisch wichtige Aufgaben konzentrieren können. Ihr einzigartiger Ansatz beinhaltet die Integration erfahrener Fachleute in die Teams der Kunden, ergänzt durch kontinuierliche Schulungen und KI-Tools, um die Leistung zu steigern.

Beschreibung

• Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding • Deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs • Configure and support SonicWall firewalls, including VPNs and NAT policies • Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam • Administer and troubleshoot cloud platforms, including Microsoft 365, Entra ID, and Google Workspace • Communicate proactively with clients—troubleshoot issues, set expectations, and build trust • Ask for help when needed—collaborate with the team to avoid spinning cycles or wasting billable time • Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts • Create and update client documentation (e.g., IT Glue, Autotask) • Automate repetitive tasks using basic PowerShell or batch scripting • Prioritize client outcomes—deliver the right result, not just the right answer

🎯 Anforderungen

• Minimum of 5 years of experience in an IT consulting or MSP environment (non-negotiable) • Excellent written and verbal English communication skills—clear, professional, and client-facing • Proven ability to deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs • Hands-on experience with SonicWall firewall configuration, including site-to-site VPNs and NAT policies • Practical experience executing disaster recovery using tools like ShadowProtect, Datto, or Veeam • Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Google Workspace • Familiarity with virtualization platforms such as Hyper-V and VMware • Basic experience with PowerShell and/or batch scripting for automation • Experience using RMM and PSA tools (e.g., N-Able, Autotask, IT Glue) • Willing to work PST hours • Exceptional client service and communication skills—you can explain technical issues clearly to non-technical users and create calm in stressful situations • Demonstrated ability to ask for help when appropriate and collaborate to solve problems efficiently • Strong attention to detail, reliability, and ownership of outcomes—not just tasks

🏖️ Vorteile

• $500 bonus at 90-day • 13th month pay (paid on Jun 1 and Dec 1) • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development • Start date: immediate