VIP Account Manager

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over99

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11 - 50 Mitarbeiter

💼 Beratung

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

over99 ist ein in Berlin ansässiges iGaming-Unternehmen, das Casino-Produkte, Spiele und Spielerlebnisse der nächsten Generation entwickelt. Sie entwickeln innovative Casinospiele, betreiben Marketing- und Affiliate-Programme, skalieren Marken und bieten erstklassigen Spielersupport und -betrieb. Mit einem Fokus auf mutiges Design, datengesteuertes Wachstum und Plattformbesitz zielt over99 darauf ab, die Zukunft der digitalen Unterhaltung im iGaming-Bereich zu gestalten.

Beschreibung

• Report to the Director of VIP CRM & Operations and the Senior VIP Account Manager for performance and KPI alignment • Escalate player queries and issues to the Director of VIP CRM & Operations, Senior VIP Account Manager, or VIP Account Manager as appropriate • Manage VIP communication channels, including Telegram and Intercom, ensuring timely and professional engagement • Support the Senior VIP Account Manager and VIP Account Manager in implementing new VIP processes • Assist in coordinating and managing new VIP campaigns • Take on delegated responsibilities and special projects, including policy and process documentation, shadowing new team members, and providing structured feedback during their first 30 days • Build and maintain strong relationships with high-value players, addressing requests and concerns with discretion and professionalism • Monitor player activity and feedback to support retention and engagement strategies

🎯 Anforderungen

• Proven experience managing VIP or high-value client relationships, ideally within online gaming, casino, or crypto environments • Strong understanding of VIP service expectations and relationship-driven engagement • Excellent communication skills and high emotional intelligence • Comfortable using player data and behavioural insights to support strategic decision-making • Self-directed, detail-oriented, and able to operate autonomously • Availability to work European hours • Familiarity with cryptocurrency or crypto-based platforms is an advantage • Candidates based in Australia or South America are preferred

🏖️ Vorteile

• Competitive Salaries • Remote-First Environment – Work from anywhere and collaborate with a global team • Performance-Based Bonuses • High-Growth Start-up – Be part of a well-funded company at the intersection of gaming and blockchain • Generous Holiday Allowance • Flexible Hours & Time Off • Opportunity to define and scale the design identity of a rapidly growing crypto brand • Fast execution, minimal bureaucracy, and a high-impact environment • Work on bold, visible creative across product, brand, and performance marketing