Senior Manager, Technical Enablement

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Pantheon Platform

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501 - 1000 Mitarbeiter

Pantheon ist die WebOps-Plattform für Websites, die außergewöhnliche Ergebnisse liefern. Wir glauben daran, die Magie des Internets für jedermann zugänglich zu machen. Deshalb sind wir so leidenschaftlich darin, Entwickler, IT und Marketing dabei zu unterstützen, Änderungen an Websites schneller und zuverlässiger zu entwickeln, zu testen und freizugeben, sodass sie Websites erstellen und pflegen können, die einen Mehrwert für ihre Organisationen schaffen. Unsere cloud-native Software ermöglicht es, eine einzige Website oder tausende von Websites über mehrere Teams hinweg sicher in einer Plattform zu verwalten. Letztes Jahr haben wir eine Finanzierung über 100 Millionen US-Dollar aus der Series E von SoftBank Vision Fund 2 bei einer Bewertung von über 1 Milliarde US-Dollar angekündigt. Wir werden auch von 100 Millionen US-Dollar an Risikokapitalinvestitionen von Sageview Capital (Avalara, Demandbase), Scale Venture Partners (ExactTarget, Box, DocuSign, Bill.com), Foundry Group (SendGrid, Mapbox) sowie Baseline Ventures, First Round Capital und Floodgate unterstützt. Folgen Sie uns, um zu sehen, wie Pantheon das offene Web antreibt und Websites in der Cloud für Kunden wie Stitch Fix, Okta, Home Depot, Pernod Ricard und die Barack Obama Foundation betreibt. Wir sind stolz darauf, die Geschwindigkeit und Agilität bereitzustellen, die Web-Teams benötigen, um in der dynamischen Welt des digitalen Marketings erfolgreich zu sein.

Beschreibung

• Design, build, and maintain technical certification programs, onboarding curricula, and ongoing skill development tracks across Sales, Customer Success, Services, Support, and Partner teams. • Own the technical enablement curriculum lifecycle, from needs analysis and content design through delivery, iteration, and sunset, using established instructional design principles. • Develop and maintain a library of field-ready technical enablement assets: eLearning courses, playbooks, battle cards, objection handling guides, demo scripts, and case studies, using AI-assisted authoring tools to accelerate production quality. • Partner with Engineering, Product, and GTM teams to translate complex platform concepts, security, architecture, integrations, and new product releases, into field-ready content that drives immediate application. • Design and deliver demo excellence programs for Solutions Engineers, Account Executives, and Partner teams, including demo environment setup, scenario scripting, and live coaching. • Support pre-sales, post-sales and partner enablement by equipping BDRs, AEs, CS, Services, and partner managers with technical fluency programs that shorten sales cycles and increase conversion confidence. • Define and track enablement KPIs including time-to-productivity for new hires, content utilization rates, learner engagement scores, and field performance metrics (win rate, ramp speed, quota attainment). • Establish and maintain a structured feedback loop with field teams, collecting insights on content gaps, readiness challenges, and program effectiveness and act on that feedback on a regular cadence. • Use data and an AI feedback loop to continuously improve program effectiveness and communicate impact to stakeholders in quarterly business reviews. • Champion AI best practices across the organization, modeling how GTM teams can embed AI tools into daily work, not just occasional use. • Develop and scale AI adoption playbooks for GTM roles, measuring adoption rates and documenting workflow outcomes across teams.

🎯 Anforderungen

• 5+ years in technical enablement, sales engineering, solutions consulting, or product training in a SaaS environment, with a track record of building programs that drove measurable field outcomes. • Demonstrated ability to translate complex technical concepts into field-ready content for non-technical audiences, with the credibility to influence cross-functional stakeholders without formal authority. • Experience building and managing technical certification programs, onboarding curricula, and blended learning experiences (live, eLearning, and just-in-time formats). • Working knowledge of instructional design methodologies and adult learning principles. • Comfort working with an enablement tech stack: LMS/LXP platforms, Salesforce, Gong, and AI-assisted authoring tools. • Demonstrated experience embedding AI tools into daily workflows and helping others do the same. You don't just use AI, you build the case for it, train others on it, and measure adoption. • Familiarity with web development platforms and modern web workflows is a plus; ability to develop deep platform expertise quickly is required. Prior hands-on experience with Pantheon, WordPress, Drupal, or Next.js is a welcome bonus, not a prerequisite.

🏖️ Vorteile

• Industry-competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical, dental, and vision insurance • Paid parental leave, plus fertility, adoption, and family planning benefits • In-office workspace available in select cities • Monthly allowance for wellness, reading, and professional development • LinkedIn Learning access for ongoing growth • Company events and team activities designed to inspire, educate, and connect