
201 - 500 Mitarbeiter
🛡️ Versicherung
💼 Beratung
🏦 Bankwesen
Insurance • Consulting • Banking
Peak Credit Union ist eine von Mitgliedern getragene Kreditgenossenschaft mit Sitz in Olympia, Washington, die eine breite Palette an Finanzdienstleistungen für Privat- und Geschäftskunden anbietet. Dazu gehören Giro- und Sparkonten, Kreditkarten, Hypotheken, Auto- und Privatkredite, Unternehmensbanking und -kredite, Investitions- und Versicherungsdienstleistungen, digitale Bank-Tools und community-orientierte Programme wie Stipendien und finanzielle Bildung. Das Institut legt großen Wert auf Zugänglichkeit, wettbewerbsfähige Konditionen und lokale Mitgliederunterstützung.
🕒 vor 10 Tagen
🌲 Oregon, Washington – Remote
💵 $19 - $29 / Stunde
⏳ Vertrag
🟢 Junior
⚙️ Operations
🚫👨🎓 Kein Abschluss erforderlich
👻 Geisterscore 0%
🗣️🇺🇸🇬🇧 Englisch erforderlich
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201 - 500 Mitarbeiter
🛡️ Versicherung
💼 Beratung
🏦 Bankwesen
Insurance • Consulting • Banking
Peak Credit Union ist eine von Mitgliedern getragene Kreditgenossenschaft mit Sitz in Olympia, Washington, die eine breite Palette an Finanzdienstleistungen für Privat- und Geschäftskunden anbietet. Dazu gehören Giro- und Sparkonten, Kreditkarten, Hypotheken, Auto- und Privatkredite, Unternehmensbanking und -kredite, Investitions- und Versicherungsdienstleistungen, digitale Bank-Tools und community-orientierte Programme wie Stipendien und finanzielle Bildung. Das Institut legt großen Wert auf Zugänglichkeit, wettbewerbsfähige Konditionen und lokale Mitgliederunterstützung.
• Provide first-level support for Money Movement inquiries through calls, chats, emails, service requests, and other approved channels • Review incoming requests for completeness, urgency, risk, member impact, routing, and escalation • Research routine transaction questions and exceptions using internal systems, documented procedures, and established controls • Support ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up • Support check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation • Assist with wire-related inquiries by gathering information, reviewing documentation, monitoring request status, and escalating concerns • Support Fedline Advantage, branch cash, foreign currency, and related operational activities • Assist with general ledger research and reconciliation support • Identify and escalate unusual, suspicious, incomplete, high-risk, or time-sensitive activity • Maintain accurate ticket notes, audit trails, documentation, and service request updates • Communicate with members, branches, contact center teams, internal departments, and business partners • Support daily queue management, backlog reduction, cross-training, and process improvement opportunities • Perform other duties as assigned
• High school education • Minimum of one (1) year of experience in money movement • Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred • Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions • Foundational understanding of transaction research, payment operations, deposit operations, service requests, case management, or similar operational workflows • Basic understanding of fraud awareness, internal controls, confidentiality expectations, and regulatory requirements related to financial transactions • Ability to follow documented procedures, apply established controls, and recognize when escalation is needed • Strong attention to detail and accurate routine processing, research, documentation, and ticket updates • Ability to organize work, manage service queues, prioritize time-sensitive requests, and meet deadlines • Clear written and verbal communication skills • Basic analytical and problem-solving skills • Working knowledge of ACH rules, OFAC requirements, Regulation E, Regulation CC, Bank Secrecy Act, anti-money laundering requirements, and Federal Reserve processing requirements • Ability to learn and use core processing, payment processing, ticketing, case management, and Microsoft Office tools • Ability to work collaboratively, adapt to changing priorities, and build operational knowledge through cross-training • Availability from 7:00 a.m. to 5:30 p.m. Monday through Friday • Availability for rotating Saturdays from 9:15 a.m. to 1:45 p.m.
• Medical, dental, vision, and life insurance coverage • Medical, Dental, and Vision insurance paid 100% by the company for employee-only coverage • Health Care FSA (HCFSA) • Health Savings Account (HSA) with employer contributions • Dependent Care FSA (DCFSA) • Life and AD&D insurance • 401(k) plan • 8 hours of vacation and 8 hours of sick leave accrued monthly • 11 paid holidays • 1 floating holiday • 16 hours of self-care time • 16 hours of volunteer time • Full-Time Regular benefits eligibility • No travel required
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