Support Specialist, Financial Management and Accounting

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Pennylane

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane ist eine französische SaaS-Plattform, die das Finanzmanagement, die Buchhaltung, die Rechnungsstellung, das Ausgabenmanagement, die Liquiditätsverwaltung und die Geschäftsbanking-Funktionen für kleine und mittelständische Unternehmen, Selbstständige und Buchhaltungsfirmen zentralisiert. Sie bietet ein integriertes Dashboard, automatisierte Workflows, Bankkonten und Firmenkarten, Rechnungs- und Zahlungstools sowie native Integrationen mit Buchhaltungs- und Zahlungspartnern, um die Buchführung und Cashflow-Operationen zu optimieren.

Beschreibung

• You will join the Pennylane Academy and be trained on the product and the team's processes. • You will learn about our company, our vision, and the different departments. • You will learn to identify stakeholders and collaborate effectively within your team and with other departments. • You will begin handling accounting-related requests: receiving and qualifying requests based on a thorough understanding of accounting principles, and providing quick, impactful responses. • You will gain autonomy and take full ownership of requests, ensuring proper follow-up until tickets are fully resolved to guarantee user satisfaction. • You will start managing increasingly complex customer requests. • You will contribute to creating and updating help materials available to clients to increase their autonomy. • You will share your accounting knowledge and field experience with colleagues. • You will represent the client's voice and usage, sharing constructive feedback with product teams. • You will become a product expert and help improve your team's efficiency by identifying areas for improvement. • You will take ownership and drive to success projects that matter to you and contribute to your growth.

🎯 Anforderungen

• Accounting background (e.g., BTS CGO, DCG, BTS Assistant de Gestion PME‑PMI, Master CCA, or Bachelor's in Administration and Accounting). • Minimum 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods). • Direct experience working with company owners is a plus (e.g., internal advising). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Familiarity with Pennylane is a plus. • Professional-level English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and meet client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the rapid evolution of the product. • Willingness to learn and stay up to date with product developments.

🏖️ Vorteile

• A top-tier health plan (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT (time-off) days in addition to 5 weeks of paid vacation. • Opportunity to improve your English through Busuu. • A monthly allowance for all Pennylaners to support working from home or in coworking spaces. • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris. • An allocation of BSPCE (stock options). • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib. • A Mac. • We practice many sports together and regularly gather for company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) and our annual company offsite, fostering strong team cohesion.