Customer Success Executive

🕒 vor 3 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

💵 $131.000 - $142.000 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

🏆 Customer Success

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Ping Identity

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Unternehmen

💰 €35.000.000 Series F - Ping Identity im 2014-09

Cybersecurity • SaaS • Enterprise

Content Conspiracy ist eine kreative Copywriting- und Design-Agentur. Das Unternehmen ist auf ein breites Spektrum an Content- und Designleistungen spezialisiert, die Marken helfen, sich abzuheben und ihrer Stimme Gehör zu verschaffen. Das Angebot umfasst Copywriting und Redaktion für verschiedene Zwecke wie Geschäfts- und Jahresberichte, Markengeschichten (Brand Stories) und Webtexte sowie kreative Content- und Designleistungen wie Logo- und Corporate-Identity-Design, Infografiken und Webdesign. Content Conspiracy bietet außerdem Schulungs- und Learning-Design-Leistungen durch maßgeschneiderte Workshops und Trainings zur Business-Kommunikation. Das Unternehmen ist agil und remote aufgestellt und arbeitet von Bengaluru, Mumbai und Boston aus für eine Vielzahl von Kundinnen und Kunden weltweit.

Beschreibung

• Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution. • Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks. • Acting as the voice of the customer internally to advocate for their needs. • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs. • Providing proactive guidance on Ping's features based on the customer's interests and business objectives. • Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers. • Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers. • Leading technically complex customer issues from start to finish and identifying opportunities for new solutions. • Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects. • Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform. • Leveraging multiple Ping solutions to provide high-level technical advisement to customers. • Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high. • Engaging with technical and business owners at all levels on the customer side. • Communicating and influencing effectively at all levels of the organization, including C-level. • Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed. • Willingness to be a hands-on contributor.

🎯 Anforderungen

• A minimum of 10 years of related experience in Customer Success / Experience. • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. • Proven track record of driving issues to resolution and advocating on behalf of a customer. • Experience working with enterprise-level customers. • Knowledge of the software development process and design methodologies. • Exceptional communication and presentation skills. • The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers. • A strong combination of technical and leadership skills. • A naturally curious and proactive approach to uncovering adoption blockers and risks. • Experience with SFDC, Gainsight, or equivalent CRM systems. • Solid technical understanding of Cloud Solutions.

🏖️ Vorteile

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)