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Senior Director of Account Management

🕒 vor 3 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $143.000 - $243.000 / Jahr

⏰ Vollzeit

🟠 Senior

💰 Account Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Prime Therapeutics

Prime Therapeutics

1001 - 5000 Mitarbeiter

Gegründet 1998

🏥 Gesundheitswesen

💼 Beratung

🛡️ Versicherung

Healthcare • Consulting • Insurance

Prime Therapeutics ist ein vertrauenswürdiger Anbieter von Apothekenlösungen, der sich dem Wandel des Gesundheitswesens durch Innovation und Transparenz verschrieben hat. Das Unternehmen bietet eine breite Palette von Dienstleistungen an, darunter klinische Lösungen zur Verbesserung der Ergebnisse der Mitglieder, Zugang und Bezahlbarkeit von Medikamenten, Management von Spezialmedikamenten und Management von chronischen Gesundheitsproblemen. Mit über 7. 000 Mitarbeitern strebt Prime Therapeutics an, die Normen in der Apothekenbranche herauszufordern, außergewöhnliche Erfahrungen zu bieten und das Komplexe für Millionen im ganzen Land zu vereinfachen. Ihre Mission geht über den Profit hinaus und konzentriert sich darauf, transformative Auswirkungen mit langfristigen Lösungen zu schaffen, indem moderne Technologie und ganzheitliche Ansätze im Spezialapothekenmanagement genutzt werden. Im Besitz von mission-getriebenen Partnern legt Prime Therapeutics Wert auf echte Transparenz und konfliktfreie Dienstleistungen, fördert eine Kultur des Fürsorgens und des gemeinsamen Zwecks im Gesundheitswesen.

Beschreibung

• Provide strategic leadership for the employer group retention function of large or complex health plans • Serve as escalation point and accountable leader for issue resolution and relationship management across employer groups • Analyze processes and data to monitor contract performance and prevent repeat issues • Develop and document standard operating procedures, reporting requirements, and operational activities • Collaborate with health plan client engagement and sales teams to maintain direct client relationships • Develop consultative, service-oriented client partnerships to maximize pharmacy spend through renewals and adoption of Prime products and services • Build relationships with key client stakeholders and exchange routine feedback on pharmacy program performance and strategic account plans • Establish and maintain cross-functional partnerships for the ASO retention team • Develop and implement go-to-market strategies and communication cadences to monitor performance and drive enterprise process improvements • Drive adoption of client communication and interaction principles across client engagement and Prime • Coordinate client experience efforts and manage client presentation template updates with opportunity and trend analysis reporting • Facilitate strategic discussions with health plan clients on ASO business performance and growth and retention strategies • Support consultant engagement strategies to grow the ASO market • Monitor industry and client market trends, challenges, priorities, products, and services to inform strategic planning • Provide market information and service or product innovation opportunities to clients and Prime teams • Conduct SWOT analyses of account management capabilities and develop improvement strategies • Document client interactions, products, and decisions in Salesforce CRM • Establish Salesforce reporting and analytics cadence and provide relationship insights • Manage department budget, staffing, performance, and employee development • Demonstrate Prime's leadership expectations with direct reports, cross-functional partners, and external stakeholders • Perform other duties as assigned

🎯 Anforderungen

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience • High school diploma or GED required • 10 years of relevant client services experience in healthcare or pharmacy benefit management • 7 years of leadership / people management experience • Must be eligible to work in the United States without the need for work visa or residency sponsorship • In-depth understanding of the healthcare industry with subject matter expertise in one or more areas • Superior interpersonal, organization, prioritization, and attention-to-detail skills • Ability to facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence across departments and organizational levels • Ability to balance compliance, business, and competing goals and risks while driving programs and initiatives to completion • Ability to lead multiple complex projects and strategies under pressure and strict timeframes • Ability to establish team culture, create vision, build trust, inspire action, achieve results, and develop people • Ability to develop strategic plans and deliver consultative guidance supporting client retention and product adoption • Ability to manage complex information and develop well-reasoned client solutions • Ability to work effectively in a matrixed team environment and demonstrate cross-functional leadership • Proven ability to drive process improvements and changes • Proven ability to develop, evaluate, and communicate selling strategies, presentations, and proposals • Every employee must understand and comply with job-specific security responsibilities, legal, regulatory, contractual, and internal policy requirements • Ability to perform essential job functions, with reasonable accommodations available when requested

🏖️ Vorteile

• Benefits, incentives, and additional compensation are available through Prime's Benefits Page • Equal opportunity and affirmative action employer • Reasonable accommodations for employees with disabilities • Tobacco-Free Workplace

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