Advanced Services Manager

Stelle nicht auf LinkedIn

🔥 vor 7 Stunden

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟡 Mittelstufe

đźź  Senior

đź‘” Manager

🗣️🇺🇸🇬🇧 Englisch erforderlich

Woher diese Stelle stammt

Veröffentlicht auf der Karriereseite von Pure Storage, nicht über eine Jobbörse

Von Remote Rocketship zum ersten Mal gesehen vor 7 Stunden

Noch offen auf der Website von Pure Storage. GeprĂĽft vor 3 Stunden.

Logo of Pure Storage

Pure Storage

1001 - 5000 Mitarbeiter

GegrĂĽndet 2010

đź’Ľ Beratung

📦 Logistik

🏥 Gesundheitswesen

Consulting • Logistics • Healthcare

Pure Storage ist ein führender Anbieter von Datenspeicherplattformen und bekannt für seine innovativen Lösungen in der Branche. Das Unternehmen wird im Gartner Magic Quadrant sowohl für Primary Storage Platforms als auch für File and Object Storage Platforms kontinuierlich als Leader ausgezeichnet und erreicht Bestnoten in den Kategorien Execution und Vision. Pure Storage bietet skalierbare und nachhaltige Speicherlösungen für Enterprise- und Cloud-Anforderungen und legt dabei Wert auf Zero Downtime und nahtlose Performance. Das Portfolio umfasst unter anderem AI-Infrastruktur, Cloud-Deployments und Data Protection und macht Pure Storage zu einem zentralen Akteur im modernen Datenmanagement.

Beschreibung

• Build, lead, and manage a team of Architects across EMEA and LATAM • Recruit, motivate, and mentor the team to deliver a consistently high-quality customer experience • Partner with customers, Customer Experience, Sales, Systems Engineering, Product Management, and Engineering • Design scalable and resilient data management solutions tied to customer business outcomes • Manage the Architecture delivery team according to established standards and guidelines • Develop relationships with Sales, Sales Engineers, Product Management, Engineering, and other regional leaders • Participate in pre-sales engagements and present Advanced Services capabilities and value propositions • Oversee technical design architects across assigned accounts and projects • Provide coaching, employee development, feedback, and annual performance reviews • Lead and implement Advanced Services, Customer Experience, and corporate initiatives • Manage escalations resulting from CSAT issues across multiple time zones and languages • Provide regional market feedback to improve and develop the services portfolio

🎯 Anforderungen

• Strong leadership capabilities and experience across all aspects of Advanced Services • Demonstrated track record of growing a high-quality, multi-country organization • Strategic knowledge of the services sales process and creative business acumen • Competency developing, leading, and inspiring services-focused teams to overachieve goals • Knowledge of key competitors in the data storage industry and ability to turn that knowledge into competitive advantage • Working knowledge of customer expectations for large Enterprise and Global accounts across diverse EMEA & LATAM markets • Experience with Modern Data Experience, Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, Kubernetes, Portworx, and MultiCloud • Ability to build strong relationships with customers, partners, and internal stakeholders across multiple countries and cultures • Demonstrated success leading and growing Professional/Advanced Services architects and delivery teams • Executive presence with superior communication, collaboration, and influence skills • Ability to have difficult conversations • Ability to independently solve complex workflow problems • 6-10 years of relevant experience • Able to travel up to 40% across EMEA and LATAM

🏖️ Vorteile

• Flexible time off • Wellness resources • Company-sponsored team events • Professional growth and development support • Employee Resource Groups • Accommodation support during the hiring process

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