Operations Support Supervisor

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🕒 vor 15 Tagen

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $60.000 - $75.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

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Radiology Partners

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 2012

🤝 B2B

👥 B2C

B2B • B2C

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Beschreibung

• Provide regular, reliable, and timely attendance for scheduled shifts • Lead and oversee real-time operational workflow activities across the Operations Center (OC) and/or Production Control Support (PCS) functions during assigned shifts • Provide direct supervision, coaching, performance management, mentorship, and development for Operations Support Representatives (OSRs) and/or Production Control Specialists (PCSs) • Maintain active awareness of operational conditions including inbound demand, workflow queues, turnaround time impacts, escalations, staffing conditions, operational backlogs, and service level performance • Monitor operational performance and support achievement of operational KPIs including service levels, connection times, queue performance, staffing adherence, quality standards, and customer/Radiologist experience metrics • Conduct quality monitoring and provide written and verbal feedback regarding workflow execution, operational expectations, communication standards, and customer service performance

🎯 Anforderungen

• Minimum of 5 years of operations, healthcare support, customer support, workflow coordination, or related operational experience preferred • Previous supervisory, leadership, team lead, or real-time operations management experience preferred; experience in healthcare operations, radiology operations, contact center operations, command center operations, or other fast-paced operational environments a plus • Strong communication, coaching, interpersonal, conflict resolution, customer service, and relationship management skills • Strong organizational, analytical, prioritization, and time management skills with the ability to manage multiple operational workflows, systems, communication channels, and priorities simultaneously • Experience utilizing reporting tools, workforce management systems, telephony systems, workflow applications, operational dashboards, and PC-based communication platforms preferred

🏖️ Vorteile

• Health insurance • Paid time off • Telecommuting opportunities • Professional development support