Customer Engineer

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🕒 vor 1 Monat

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🛠️ Implementierungsspezialist

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RevenueBase

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2021

🤝 B2B

☁️ SaaS

🔌 API

💰 €6.000.000 Seed Round - RevenueBase im 2022-04

B2B • SaaS • API

RevenueBase ist ein Unternehmen für Dateninfrastruktur, das sich auf B2B-Go-to-Market-Produkte spezialisiert hat und kontinuierlich aktualisierte Unternehmens- und Kontaktdaten, APIs und Datenwerkzeuge (einschließlich E-Mail-Verifizierung) bereitstellt, um Marketing-, Vertriebs- und Betriebsteams zu unterstützen. Es bietet verifizierte, dynamische B2B-Daten und umsetzbare Erkenntnisse, um die Kundenansprache zu verbessern, die Konversionsraten zu erhöhen, die Absprungraten zu reduzieren und die Datenqualität für GTM-Plattformen und KI-gesteuerte Workflows zu erhalten.

Beschreibung

• Own the "first successful search" — every new customer's activation milestone. Get them there, fast. This is the most important thing you do. • Own customer health across all accounts. Know which customers are getting value, which are quiet, and which are at risk — before anyone asks. • Drive expansion and cross-sell. As we ship new API surface area (verification, enrichment, discovery, MCP), identify which customers need what and run the expansion conversation. • Run onboarding at scale. 3-5 new customers per month today, scaling to 10+. Make onboarding light, fast, and reliably successful. • Be the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually need. • Build the function. Write the playbooks, the health scoring, the expansion motion, and the onboarding framework — then rewrite them when they stop working.

🎯 Anforderungen

• You've owned a quota before — NRR, expansion, or retention — and know how to drive it without being pushy. • You've worked at early-stage companies. You are allergic to process for process's sake. You write the playbook because there isn't one. • You are the most technical non-developer in every room, and developers respect you. You don't pretend to be an engineer, but you're not precious about getting into the weeds. • You don't wait to be told. The customer's success is your outcome, and you treat it that way. • Tech literacy — enough to read a customer's integration code (Python, JSON, SQL, you name it), spot what's broken, write a small script to demonstrate an API call, and be credible in a technical conversation. • B2B data fluency — you know what firmographics, technographics, intent, and contact enrichment are. You understand why an email bounces, why a company name match is hard, and why verification matters. • API mental model — REST, webhooks, rate limits, authentication, and the difference between a batch file drop and a real-time API call. You can walk a customer through integrating our MCP server.

🏖️ Vorteile

• Competitive compensation based on experience. • Meaningful ownership and long-term growth opportunities. • Flexible working hours. • Fully remote-friendly team (East Coast / Boston preferred). • Direct collaboration with founders and core engineering leadership.