Support Specialist

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🕒 vor 1 Monat

🏄 California, Colorado, +11 weitere Bundesländer – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💝 Kundenservice

🚫👨‍🎓 Kein Abschluss erforderlich

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Revyse

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2023

☁️ SaaS

🏠 Immobilien

🤝 B2B

SaaS • Real Estate • B2B

Revyse ist eine KI-gestützte Plattform für Lieferantenintelligenz und Vertragsmanagement, die für Mehrfamilien-Immobilienbetreiber entwickelt wurde. Sie zentralisiert die Lieferantenbeschaffung und -bewertung, Vertragserstellung/-ausführung/-analyse, Compliance (W-9/TIN/COI-Verifizierung) und Ausgabeneinblicke in einem einzigen SaaS-System mit Workflows, E-Signatur, Yardi-Integration und Unternehmenssicherheit (SOC 2). Revyse bietet auch einen Lieferantenmarkt und Betreiber-fokussierte Funktionen, um Risiken zu reduzieren, tabellengetriebene Prozesse zu eliminieren und Kosteneinsparungen in Immobilienportfolios zu fördern.

Beschreibung

• Ticket Triage & Queue Management: You will serve as the first line of defense for all inbound support tickets across operators, vendors, and internal teams • Issue Escalation & Cross-Functional Communication: You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with clear, contextual summaries • Onboarding & Data Integrity: You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks • Product Configuration Support: This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements • Documentation Support: You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides • Generalist Responsibilities: This role is inherently versatile, stepping in to tackle a variety of tasks as they arise

🎯 Anforderungen

• A strong technical aptitude with proven experience in software support or customer service within a fast-paced, tech-driven environment • A “measure twice, cut once” mentality. Your work is wildly accurate • Multifamily domain knowledge and exposure to the relationship between operators and suppliers • Somewhere around 2+ years of experience is a good benchmark, but not a hard and fast rule • Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately • Great written and verbal communication skills, capable of translating complex technical concepts into clear guidance for customers • Experience in technical documentation and the creation of client-facing materials • Experience with helpdesk systems and project management tools, like Notion, Zendesk, etc • Strong organizational skills and attention to detail • Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy and quality • Entrepreneurial, generalist mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment

🏖️ Vorteile

• Collaborative remote-forward work environment with a SUPER passionate and talented team • Trust falls are part of our DNA • We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level • Our leadership philosophy is to over communicate, always • We’re transparent about company goals and opportunities