Quality Control Analyst

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🕒 vor 20 Tagen

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $41.000 - $46.000 / Jahr

⏰ Vollzeit

🟢 Junior

🧐 Analyst

Jetzt Bewerben

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SANS Institute

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1989

🔒 Cybersecurity

📚 Bildung

☁️ SaaS

Cybersecurity • Education • SaaS

SANS ist die vertrauenswürdigste und mit Abstand größte Quelle für Informations- und Cybersicherheitstrainings und -zertifizierungen weltweit. Es entwickelt, pflegt und stellt kostenlos die größte Sammlung von Forschungsdokumenten zu verschiedenen Aspekten der Informationssicherheit bereit und betreibt das Frühwarnsystem des Internets - Internet Storm Center.

Beschreibung

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production • Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks • Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers • Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues • Verify defect fixes to make sure they are done to specified requirements • Triage and verify package change content • Escalate content issues to management as needed when other SANS teams need to perform fixes • Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects • Assist with data collection for training and improving Quality Tester performance • Track and update daily production task dashboards • Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required • Perform other related duties as assigned.

🎯 Anforderungen

• Bachelor’s degree or equivalent work experience • Strong attention to detail • Ability to work efficiently on multiple projects simultaneously • Ability to communicate with remote team members clearly and precisely • Unrestricted authorization to work in the USA; visa sponsorship is not available. • Minimum 1 year experience working in a Quality role or related field (Preferred) • Familiarity with Microsoft office products and Smartsheet (Preferred) • Familiarity with ServiceNow a plus (Preferred) • Experience working with issue management software a plus (JIRA, Redmine, etc.) (Preferred)

🏖️ Vorteile

• Financial Benefits : Competitive base salary, bonus opportunities, and a 401(k) plan with company match. • Health & Wellness : Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP). • Time Off & Flexibility : Generous paid time off, including volunteer time. • Learning & Development : Access to professional development and SANS training opportunities.