Customer Success Manager – Strategic

🕒 vor 2 Tagen

🏄 California, Connecticut, +7 weitere Bundesländer – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $111.800 - $167.600 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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ServiceTitan

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2012

☁️ SaaS

🤝 B2B

🏪 Marktplatz

💰 €200.000.000 Series G im 2021-06

SaaS • B2B • Marketplace

ServiceTitan ist eine umfassende Softwareplattform, die für die Handwerksbranche entwickelt wurde und Lösungen bietet, um die Produktivität und Rentabilität von Unternehmen zu steigern. Sie bietet eine Vielzahl von Funktionen, darunter Disposition, Planung, Marketing, Berichterstellung und Werkzeuge zur Verbesserung der Kundenerfahrung, die speziell für Branchen wie Sanitär, HLK, Elektro- und weitere Dienstleistungen zugeschnitten sind. ServiceTitan möchte Unternehmen dazu befähigen, ihre Abläufe zu optimieren, den Cashflow zu verbessern und überlegene Kundenerfahrungen durch eine All-in-One-Plattform zu liefern. Die Software umfasst Echtzeit-Datenanalysen, Finanzierungsmöglichkeiten und mobile Funktionen, um den betrieblichen Anforderungen von Auftragnehmern gerecht zu werden und ihre Einnahmequellen zu erhöhen. Durch die Zusammenführung mehrerer Geschäftsbereiche in einer einzigen Plattform zielt ServiceTitan darauf ab, Auftragnehmern zu helfen, profitabel und effizient zu wachsen.

Beschreibung

• Manage the long-term success of ServiceTitan’s largest customers, our strategic accounts. • Create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism. • Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users. • Collaborate with customers and product managers to manage product enhancement requests. • Act as a subject matter expert on custom product features for strategic accounts. • Manage initiatives to increase product adoption, customer satisfaction and evangelism. • Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly. • Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses. • Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan. • Act as an escalation point on customer support tickets. • Update account and contact records for strategic accounts to ensure accurate reporting. • Identify areas for improvement in the customer experience, both in our product and processes. • Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.

🎯 Anforderungen

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success. • Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. • Exceptional account management skills & project management skills with strict attention to detail. • Demonstrated ability in learning new software programs and identifying opportunities to use their full potential. • A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues. • Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions. • Team player with strong communication and organizational skills, and an ability to 'roll with the punches'.

🏖️ Vorteile

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.