Customer Care Specialist – Call Center

🕒 vor 3 Tagen

🏈 Alabama, Arizona, +24 weitere Bundesländer – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $16 / Stunde

⏰ Vollzeit

🟢 Junior

💝 Kundenservice

🚫👨‍🎓 Kein Abschluss erforderlich

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SERVPRO

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 1967

🤝 B2B

B2B • Cleaning • Construction

SERVPRO ist ein führendes Unternehmen im Bereich Reinigung und Restaurierung, das sich auf Brand- und Wasserschadensanierung, Schimmelpilzbeseitigung und allgemeine Reinigungsdienste spezialisiert hat. Mit über 50 Jahren Erfahrung in der Branche betreibt SERVPRO mehr als 2. 280 Standorte in den Vereinigten Staaten und Kanada und bietet rund um die Uhr Notdienste für Privat- und Geschäftskunden an. Ihre hochqualifizierten Fachleute engagieren sich dafür, Kunden bei der schnellen und effektiven Bewältigung von Katastrophen zu unterstützen, was SERVPRO zur ersten Wahl für Reinigungs- und Restaurierungsdienste macht.

Beschreibung

• Actively and consistently supports all efforts to simplify and enhance the franchise/customer experience. • Professionally manage high volumes of inbound and outbound calls while maintaining established performance metrics (service level, accuracy, and efficiency). • Serve as a knowledgeable representative of the SERVPRO franchise network, ensuring customers feel supported during urgent and stressful situations. • Answer all incoming phone calls and provide assistance representing SERVPRO franchise community. • Capture all required job details with precision to ensure leads are immediately actionable for franchise partners. • Timely and accurately captures referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO franchises. • Timely dispatches job leads based on necessary criteria including, but not limited to, franchise status, territory assignment, and commercial large loss dispatch to maximize job referrals to qualified SERVPRO franchises. • Strive for first-call resolution whenever possible to drive customer confidence and satisfaction. • Participate in required training, coaching, and process improvement initiatives. • Provide surge coverage during large-scale weather and catastrophe events, ensuring uninterrupted 24/7 service delivery.

🎯 Anforderungen

• Minimum of 1 year of customer service experience; call center experience is strongly preferred. • Exceptional verbal and written communication skills with a consistently professional tone. • Ability to listen actively, ask effective questions, and make confident decisions in time-sensitive situations. • Excellent organizational skills and strong attention to detail. • Ability to navigate multiple systems in a multi-screen environment, including Microsoft Office (e.g., Outlook), CRM platforms, and Windows 11, with a typing speed of 40+ WPM with minimal errors. • Adaptable to remain calm and reasonable amidst tense or stressful situations. • Ability to work in a fast-paced, team-oriented office environment. • Ability to sit for extended amounts of time.

🏖️ Vorteile

• Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options • 401(k) with company match • Company profit sharing plan • Generous paid time off package • Paid parental leave • 2 free on-site fitness rooms • Employee Assistance Program • Employee Resource Groups • Personal and professional development program